Rachel Honesty
Olney,MD
Summary
I am dynamic and adaptable hospitality professional with a proven track record at Silo Falls, excelling in customer service and front of house organization. Recognized for enhancing guest experiences through effective time management and a warm, welcoming demeanor. Trained new staff to uphold high service standards, ensuring seamless operations during peak hours.
Overview
1
1
year of professional experience
Work History
Host
Silo Falls
10.2023 - 07.2024
- Effectively navigated high-pressure situations during busy shifts.
- Addressed questions about business hours, table reservations, and menu selections.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Education
Major - Molecular Biology
Mcdaniel College
Westminster, MDSkills
- Effective time management
- Adaptable to change
- Telephone reception
- Front of house organization
- Hospitality and accommodation
- Greeting guests
- Phone etiquette
- Flexible
- Customer service
- Team collaboration
- Multitasking proficiency
- Positive and professional
Timeline
Host
Silo Falls
10.2023 - 07.2024
Major - Molecular Biology
Mcdaniel College
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