Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachel Horton

Bradenton

Summary

Dynamic hospitality professional with extensive experience at The Cheesecake Factory, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through relationship building and effective communication. Skilled in cash handling and multitasking, consistently delivering high-quality service in fast-paced environments while maintaining cleanliness and hygiene standards.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

7
7
years of professional experience

Work History

Bartender

The Cheesecake Factory
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.

Server

The Cheesecake Factory
05.2021 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Cashier Trainer

The Cheesecake Factory
06.2020 - 05.2021
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
  • Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Restaurant Hostess/ Hostess Trainer

The Cheesecake Factory
11.2019 - 06.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

FOH Trainer

Lime Fresh Mexican Grill
03.2018 - 11.2019
  • Improved team morale and communication through regular feedback sessions and collaborative problem-solving activities.
  • Maintained trainee evaluations based on performance standards as prescribed by job descriptions.
  • Mentored new employees, providing guidance and support throughout their initial weeks at the company.
  • Implemented ongoing refresher courses to maintain up-to-date knowledge in industry trends, policies, and procedures among staff members.
  • Enhanced customer service skills of new employees by conducting comprehensive FOH training sessions.
  • Created a culture of continuous learning by encouraging staff to pursue additional education opportunities relevant to their positions within the company.
  • Conducted regular audits of employee performance, providing constructive feedback as needed to ensure optimum service standards were maintained at all times.
  • Championed a guest-centric approach during training sessions, emphasizing the importance of delivering exceptional experiences through attentive service and genuine hospitality.
  • Increased guest satisfaction scores with consistent delivery of high-quality service standards during training sessions.
  • Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
  • Streamlined onboarding processes for new hires, resulting in a more efficient and effective training experience.
  • Identified areas for improvement within the FOH staff by evaluating performance metrics, leading to targeted coaching sessions for skill development.
  • Assisted in the development of an employee recognition program that acknowledged outstanding achievements in customer service, teamwork, and overall job performance.
  • Tracked employees before, during and after training to verify attainment of training objectives.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Supervised food presentation and plating to enhance visual appeal.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

Associate of Science - Diagnostic Medical Sonography

Santa Fe College
Gainesville, FL
05-2027

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Cleanliness and hygiene
  • Hospitality service expertise
  • Relationship building
  • Calm and composed
  • Fast learner
  • Honest and dependable
  • Outstanding customer service
  • Anticipating guest needs
  • Teamwork and professionalism
  • Customer service

Accomplishments

  • Received the words matter Award in 2025. for making others feel special with kind and caring words.

Timeline

Bartender

The Cheesecake Factory
06.2024 - Current

Server

The Cheesecake Factory
05.2021 - 05.2024

Cashier Trainer

The Cheesecake Factory
06.2020 - 05.2021

Restaurant Hostess/ Hostess Trainer

The Cheesecake Factory
11.2019 - 06.2020

FOH Trainer

Lime Fresh Mexican Grill
03.2018 - 11.2019

Associate of Science - Diagnostic Medical Sonography

Santa Fe College

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