Rachel Hougland
Wamego,KS
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales Coordinator
Purple Wave Auction
11.2015 - 09.2023
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
Customer Service Lead
Purple Wave Auction
05.2015 - 11.2015
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Customer Service Representative
Purple Wave Auction
11.2014 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Health Sciences
Wichita State University
Wichita, KSNo Degree - Health Sciences
Butler County Community College
El Dorado, KSSkills
- Cold Calling
- Sales Expertise
- Account Management
- Managerial Skills
- Contact Management Systems
- Site Visits
- Field Personnel Support
- Contract Preparation
- Goals and Performance
- Lead Generation
- Staff Training
- Issue Resolution
Additional Information
Willing to enroll in classes and/or seminars that will further my knowledge and skills for this position as well as be train and be mentored.
Timeline
Sales Coordinator
Purple Wave Auction
11.2015 - 09.2023
Customer Service Lead
Purple Wave Auction
05.2015 - 11.2015
Customer Service Representative
Purple Wave Auction
11.2014 - 05.2015
No Degree - Health Sciences
Wichita State University
No Degree - Health Sciences
Butler County Community College
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