Rachel Hull
Columbiana,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Branch Experience Manager
Avadian Credit Union
Chelsea, AL
11.2020 - 06.2021
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
Assistant Branch Experience Manager
Avadian Credit Union
Hoover , AL
04.2019 - 11.2020
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Supervised team of 9 branch employees and made recommendations regarding performance evaluations.
Branch Manager
Central State Bank
Pelham, AL
11.2017 - 04.2019
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Engaged employees in business processes with positive motivational techniques.
Personal Banker
Central State Bank
Alabaster, AL
01.2017 - 11.2017
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Teller
Central State Bank
Alabaster, AL
09.2015 - 01.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Teller
Alatrust Credit Union
Hoover, AL
09.2014 - 09.2015
- Sold and cross-sold bank products to new and existing customers.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
Accounting Clerk
Alatrust Credit Union
Hoover, AL
2013.09 - 2014.09
- Communicated with suppliers to reconcile invoice payments.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Provided key clerical and administrative support to senior accounting staff.
Teller
Central State Bank
Calera, AL
01.2012 - 09.2013
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
Education
Certification - Dental Assisting
Jefferson State Community College
Birmingham, AL01.2013
High School Diploma -
Thompson High School
Alabaster, AL05.2009
High School Diploma -
School of Technology
Columbiana, AL05.2009
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Verbal and Written Communication
- Punctual and reliable
- Work independently and/or with others
- Managerial experience
- Strong team-builder
- Financial Advising
Timeline
Branch Experience Manager
Avadian Credit Union
11.2020 - 06.2021
Assistant Branch Experience Manager
Avadian Credit Union
04.2019 - 11.2020
Branch Manager
Central State Bank
11.2017 - 04.2019
Personal Banker
Central State Bank
01.2017 - 11.2017
Teller
Central State Bank
09.2015 - 01.2017
Teller
Alatrust Credit Union
09.2014 - 09.2015
Accounting Clerk
Alatrust Credit Union
2013.09 - 2014.09
Teller
Central State Bank
01.2012 - 09.2013
Certification - Dental Assisting
Jefferson State Community College
High School Diploma -
Thompson High School
High School Diploma -
School of Technology