Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Hultzman

Summary

Motivated Operations Manager with 3+ years of experience at Fastenal leading operational tasks, providing proficient customer service, & driving productivity & efficiency within the branch. Performance-driven with a positive attitude, excellent time management skills, & a willingness to take on the extra challenge.

Overview

5
5
years of professional experience

Work History

Branch Operations Manager

Fastenal
12.2020 - Current
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving & delivery reports to promote optimization.
  • Maintained friendly & professional customer interactions.
  • Met deadlines by proactively managing individual & team tasks and streamlining processes.
  • Managed inventory to support corporate objectives of cost, quality, delivery & customer satisfaction.
  • Decreased branch inventory by over $300k within one year turnaround time.
  • Maintains top branch operations manager position in the region by continuously hitting high performance metrics focusing on accounts receivables, inventory management, and customer efficiencies.

Hostess/ Busser

Blackdog Bar & Grille
08.2018 - 06.2020
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

CNA (Certified Nursing Assistant)

Westview Healthcare
12.2019 - 11.2020
  • Cared for residents in assisted living facility & delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy & active listening skills to encourage & develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, & evaluating patient needs.
  • Observed patients under care identifying symptoms, responses to treatments & progress with goals.

Education

Associate of Science - Business Management

Quinebaug Valley Community College
Danielson, CT
05.2024

High School Diploma -

Killingly High School
Dayville, CT
06.2018

Skills

  • Operational Efficiency
  • Excellent Communication Skills
  • Organizational Management
  • Financial Management
  • Proactive and Focused
  • Attention to detail and Resourcefulness

Timeline

Branch Operations Manager

Fastenal
12.2020 - Current

CNA (Certified Nursing Assistant)

Westview Healthcare
12.2019 - 11.2020

Hostess/ Busser

Blackdog Bar & Grille
08.2018 - 06.2020

Associate of Science - Business Management

Quinebaug Valley Community College

High School Diploma -

Killingly High School

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Rachel Hultzman