Rachel Jagodowski
Monson,MA
Summary
Innovative technology professional with extensive and diverse experience. Adept at enhancing systems and aligning technical solutions with business objectives. Demonstrates a track record of success in leading projects from inception to completion, contributing to organizational growth and achievement. Possesses strong analytical, communication, and teamwork skills. Proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and unwavering commitment to continuous learning and personal growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Software Engineer
Liberty Mutual Insurance
04.2019 - Current
- Collaborated with cross-functional teams to deliver customer-centric solutions for eCommerce micro-client applications using Agile methodologies
- Led design and implementation of user experience experiments, influencing product design and development through customer feedback and data-driven insights
- Owned key aspects of product backlog management, ensuring alignment with business priorities, and creating actionable user stories for team
- Developed and maintained CI/CD pipelines using Bamboo, AWS, Docker, and Kubernetes to streamline application deployment and support scalability
- Spearheaded production monitoring efforts, creating dashboards and alerts to maintain product health and ensure system availability
- Mentored interns, enhancing their technical and Agile practices
- Played integral role in troubleshooting production issues, performing root cause analysis, and driving continuous improvement.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
RPA Robotics Business Analyst
Massachusetts Mutual
01.2019 - 04.2019
- Led analysis and documentation of business processes for RPA candidates, partnering with stakeholders to define and prioritize 9 automation opportunities
- Developed detailed requirements, business rules, and user stories to streamline automation implementations
- Managed product backlog and Kanban boards, setting priorities in collaboration with business and IT teams
- Implemented Agile methodologies on newly agile team, including story creation, sprint planning, and iterative delivery, ensuring transparency and alignment with business goals.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to identify business needs and data sources.
Associate Software Engineer
Liberty Mutual Insurance
08.2017 - 01.2019
- Developed and maintained CI/CD pipelines using Bamboo, AWS, Docker, and Kubernetes to streamline application deployment and support scalability
- Played integral role in troubleshooting production issues, performing root cause analysis, and driving continuous improvement.
- Gathered requirements and performed gap analysis through design workshops with users.
- Wrote clear, clean code for various projects.
- Analyzed source code to identify functionality issues.
- Coordinated project tasks among multiple departments.
Business Systems Analyst II
Liberty Mutual insurance
03.2012 - 08.2017
- Defined product vision and goals for complex Agile and Waterfall projects, aligning with stakeholder expectations and business objectives
- Led focus groups and stakeholder workshops to develop requirements and enhance clarity in user stories and product functionality
- Owned product backlog management and sprint planning, prioritizing features and ensuring on-time delivery of product enhancements
- Monitored project progress, coordinated system upgrades, and collaborated with other departments to mitigate risks and ensure successful releases
- Led project on several releases within a multi-year program
- Lead project release with zero defects and zero missing requirements
Customer Service Specialist
Liberty Mutual Insurance
09.2008 - 03.2012
- Provided technical support for personal lines eService platforms, resolving customer issues and enhancing their digital experience
- Developed and implemented process improvements in collaboration with cross-functional teams to improve customer satisfaction
- Mentored new hires and contributed to ongoing training initiatives to foster high-performing customer service team.
Education
Bachelor of Arts - Communications, Minor in Marketing Management
University of Massachusetts
Amherst05.2008
Skills
- Typescript
- Javascript
- GraphQL
- AWS
- React
- JIRA
- Requirements Documentation
- Testing and debugging
- Feature and Application Implementation
- Agile
- Front-End Development
Certification
- Front-End Web Development Immersive, General Assembly - December 2017
- Certified Certified Scrum Product Owner, Solutions IQ - April 2017
Timeline
Software Engineer
Liberty Mutual Insurance
04.2019 - Current
RPA Robotics Business Analyst
Massachusetts Mutual
01.2019 - 04.2019
Associate Software Engineer
Liberty Mutual Insurance
08.2017 - 01.2019
Business Systems Analyst II
Liberty Mutual insurance
03.2012 - 08.2017
Customer Service Specialist
Liberty Mutual Insurance
09.2008 - 03.2012
Bachelor of Arts - Communications, Minor in Marketing Management
University of Massachusetts
- Front-End Web Development Immersive, General Assembly - December 2017
- Certified Certified Scrum Product Owner, Solutions IQ - April 2017
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