Rachel Jaloma
Fort Worth,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Successfully trained new staff at Beacon Cafe, enhancing team efficiency and guest engagement. Proficient in cash handling and maintaining cleanliness standards, consistently delivering a positive dining experience while managing high-volume tables.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
Fort Worth, TX
11.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Coordinated food and beverage orders with kitchen staff to maintain efficiency and accuracy.
- Managed high-volume tables during peak hours while maintaining attention to detail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server Trainer
Beacon Cafe
Fort Worth, TX
06.2021 - 04.2024
- Trained new servers in menu knowledge and service protocols, enhancing team efficiency.
- Facilitated onboarding sessions, ensuring adherence to cafe standards and customer service excellence.
- Developed training materials and resources to streamline server education processes.
- Monitored performance of trainees, providing constructive feedback for continuous improvement.
Education
Associate of Applied Science - Health Sciences
The University of Texas At Arlington
Arlington, TX06.2022
High School Diploma -
Trimble Technical High School
Fort Worth, TX06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
Languages
English
Native or Bilingual
Timeline
Server
Olive Garden - Darden Restaurants
11.2024 - Current
Server Trainer
Beacon Cafe
06.2021 - 04.2024
Associate of Applied Science - Health Sciences
The University of Texas At Arlington
High School Diploma -
Trimble Technical High School