Rachel Jordan
Charlotte,NC
Summary
- I am seeking a position that utilizes my experience and customer service skills while allowing for future growth and opportunity. I am a very passionate and career driven individual with a wide range of experience in various aspects of the customer service industry.
Overview
22
22
years of professional experience
Work History
Catering Associate
Chefs Catering
Matthews, NC
09.2023 - Current
- Gather and transport food and supplies to and from event locations.
- Prep and attractively plate items to serve to guests.
- Set up tables, food serving stations and displays in alignment with client instructions.
- Serve food and beverages to event guests and proactively address needs.
Server
Jakes Good Eats
Charlotte, NC
04.2021 - 09.2023
- Delivered food and beverages promptly to customers.
- Anticipated customer needs, providing beverage refills and asking questions about allergies and preferences.
- Maintained cleanliness and presentation in dining areas.
Patient Service Specialist
Atrium Healthcare
Charlotte, NC
03.2019 - 04.2021
- Completed insurance claim forms or other required paperwork.
- Received, answered, and responded to telephone calls.
- Coordinated patient appointments and hospital admissions.
Catering Associate
Compass Group/Fillmore Charlotte
Charlotte, NC
08.2015 - 03.2019
- Set up tables, decorations and stations for catered events.
- Gathered and transported food and supplies to and from event locations
- Provided bartending services during concerts and special events in an fast paced, high volume environment
Bar Manager
Olde sycamore
Mint Hill, NC
03.2012 - 08.2015
- Worked closely as part of the management team to plan and oversee golf outings, weddings and events with members and new clients
- Oversaw budgets, ordered supplies and controlled use for maximum value.
- Recruited and trained new bar staff to provide optimal coverage during busy periods.
- Maintained knowledge of golf rules, regulations and proper course etiquette.
Bar Manager
Tailgators Sports Grill
Locust, NC
04.2008 - 03.2012
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages.
- Maintained high standards for drink quality, overseeing preparations and monitoring beverage safety.
- Oversaw budgets, ordered supplies and controlled use for maximum value.
- Improved customer engagement by managing bar and tending to guest needs.
Catering Associate
Compass Group/Eurest Dining Services
Charlotte, NC
06.2002 - 03.2008
- Set up tables, decorations and stations for catered events.
- Gathered and transported food and supplies to and from event locations.
- Replenished food and beverage items on buffet, cleared tables
Skills
- Experience with Clover, POS, Square and Toast payment systems
- Excels in fast-paced environments
- Exceptional communication skills and proactive problem-solving approach
Timeline
Catering Associate
Chefs Catering
09.2023 - Current
Server
Jakes Good Eats
04.2021 - 09.2023
Patient Service Specialist
Atrium Healthcare
03.2019 - 04.2021
Catering Associate
Compass Group/Fillmore Charlotte
08.2015 - 03.2019
Bar Manager
Olde sycamore
03.2012 - 08.2015
Bar Manager
Tailgators Sports Grill
04.2008 - 03.2012
Catering Associate
Compass Group/Eurest Dining Services
06.2002 - 03.2008
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