Summary
Overview
Work History
Education
Skills
Accomplishments
Continuing Education
Timeline
Generic

Rachel Juillet

Singers Glen,VA

Summary

Dynamic professional with experience in office management and customer service, notably at Dr Jen's Gentle Dentistry. Excelled in maintaining confidentiality, enhancing patient satisfaction, and streamlining billing processes. Skilled in organizational and administrative support, with a proven track record in improving office efficiency and fostering positive relationships.

Overview

25
25
years of professional experience

Work History

Office Manager

Dr Jen's Gentle Dentistry
02.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate records by reconciling accounts payable/receivable transactions regularly, following up with insurance companies.
  • Oversaw doctors credentialing updates. Run A/R reports and various other reports necessary for practice maintenance. Run billing. Preformed other office duties as needed.

Certified Coach

Self
01.2019 - Current

Coach clients on self esteem, wellness, emotional stress. Any other issues they want to discuss keeping all information confidential.

Dental Assistant

Dr Jen's Gentle Dentistry
04.2000 - 06.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

Associate Of General Studies - Merchandising

Fairmont State University
Fairmont, WV

Certified Health And Wellness Coach - Wellness And Whole Body Health

Institute of Integrated Nutrition
New York, NY
12.2021

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Billing
  • Clear oral/written communication
  • Administrative support
  • Document management
  • Credit and collections
  • Account reconciliation
  • Relationship building
  • Scheduling coordination
  • Staff hiring
  • Employee training
  • Staff training
  • Report preparation

Accomplishments

I've had several hours of continuing education in the dental field throughout the years and also in office management. I am an ongoing learner eager to learn more.

Continuing Education

Dental office operations

Timeline

Office Manager

Dr Jen's Gentle Dentistry
02.2021 - Current

Certified Coach

Self
01.2019 - Current

Dental Assistant

Dr Jen's Gentle Dentistry
04.2000 - 06.2021

Associate Of General Studies - Merchandising

Fairmont State University

Certified Health And Wellness Coach - Wellness And Whole Body Health

Institute of Integrated Nutrition
Rachel Juillet