Rachel Kaufman
Mount Vernon,WA
Summary
Experienced office manager with a proven track record in streamlining operations, enhancing team productivity, and ensuring financial accuracy. Known for effective communication and team leadership, driving operational efficiency across diverse departments.
Overview
18
18
years of professional experience
Work History
Office Manager
Matrix Service Company
Ferndale, WA
03.2010 - 12.2025
- Managed office operations, ensuring smooth workflow and adherence to company policies.
- Coordinated scheduling and logistics for meetings, optimizing time management and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Implemented process improvements that reduced operational delays and streamlined communication protocols.
- Oversaw budget tracking and expense reporting, ensuring financial accuracy across departments.
- Supervised administrative staff, providing training and mentorship to enhance team performance.
- Collaborated with cross-functional teams to support project initiatives and align organizational goals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Completed bi-weekly payroll for 300+ employees.
Claims Analyst
Sterling Life Insurance
Bellingham, WA
11.2007 - 03.2010
- Analyzed complex claims data to ensure compliance with policy guidelines and regulatory standards.
- Collaborated with cross-functional teams to streamline claims processing workflows for improved efficiency.
- Reviewed and assessed claim submissions, identifying discrepancies and recommending appropriate resolutions.
- Conducted regular audits of claims files to ensure adherence to company policies and regulatory requirements.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
Education
High School Diploma -
Todd Beamer High School
Federal Way, WASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Payroll processing
- Payroll and budgeting
- Clerical support
- Financial reporting
- Financial tracking
- Expense reporting
- Financial accounting
- Event coordination
- Meeting planning
- Database administration
- Teamwork and collaboration
- Team leadership
- Schedule management
- Goal setting
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Team collaboration
- Effective communication
- Phone and email etiquette
Timeline
Office Manager
Matrix Service Company
03.2010 - 12.2025
Claims Analyst
Sterling Life Insurance
11.2007 - 03.2010
High School Diploma -
Todd Beamer High School