Rachel Kelly
Rapid City,SD
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
6
6
years of professional experience
Work History
Clinical Specialist
West River Mental Health
Rapid City, SD
03.2024 - Current
- Developed individualized care plans with input from clients and their families.
- Educated clients about mental health conditions, medications and self-care techniques.
- Identified barriers to client success and developed strategies to overcome them.
Psychiatric Tech
Monument Behavioral Health Center
08.2023 - Current
- Provided emotional support to patients during their recovery process.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
Server
Maria's Mexican Grill and Cantina
Laramie, Wy
03.2022 - 06.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Front Desk Receptionist
Uwyo Tennis Complex
Laramie, Wy
09.2021 - 02.2022
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Student Peer Mentor
University of Wyoming
Laramie, Wy
08.2019 - 11.2021
- Developed strategies to help students adjust to college life, manage stress, and develop better study habits.
- Educated peers about available resources such as tutoring services, counseling centers, career offices.
Residential Care Professional
Cathedral Home for Children
Laramie, Wy
04.2021 - 09.2021
- Participated in team meetings with other professionals involved in the care of residents including social workers and nurses.
- Maintained accurate records of daily activities, progress notes, and other pertinent information.
- Ensured that safety protocols were followed at all times when providing services or performing duties related to residential care.
Adult Psych Technician
Volunteers of America (VOA)
Laramie, Wy
12.2020 - 02.2021
- Aided patients in performing activities of daily living.
- Observed medication administration procedures to ensure compliance with protocols and regulations.
- Coordinated transportation arrangements for clients who need assistance getting to medical appointments or other necessary locations.
Education
Bachelor of Science - Psychology
University of Wyoming
Laramie, WY08-2025
High School Diploma -
Burns High School
Burns, WY05.2018
Skills
- Effective communication
- Team collaboration
- Problem-solving abilities
- Goal setting
- Documentation and reporting
Timeline
Clinical Specialist
West River Mental Health
03.2024 - Current
Psychiatric Tech
Monument Behavioral Health Center
08.2023 - Current
Server
Maria's Mexican Grill and Cantina
03.2022 - 06.2023
Front Desk Receptionist
Uwyo Tennis Complex
09.2021 - 02.2022
Residential Care Professional
Cathedral Home for Children
04.2021 - 09.2021
Adult Psych Technician
Volunteers of America (VOA)
12.2020 - 02.2021
Student Peer Mentor
University of Wyoming
08.2019 - 11.2021
Bachelor of Science - Psychology
University of Wyoming
High School Diploma -
Burns High School
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