Professional Summary
Overview
Work History
Education
Skills
Timeline

Rachel Kenley

GMWSS
GEORGETOWN,KY
2
years of professional experience

Dedicated customer service representative with proven skills in problem resolution and active listening. Committed to enhancing customer satisfaction and streamlining processes for improved service delivery.

Work History

Customer Service Representative

1 Year 10 Months
GMWSS | 10.2024 - Current
  • Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
  • Resolved issues through effective communication, improving customer retention rates.
  • Utilized CRM systems to track customer interactions and ensure timely follow-ups.
  • Collaborated with team members to streamline processes and improve service delivery efficiency.
  • Maintained detailed records of customer feedback, contributing to service improvement initiatives.
  • Adapted quickly to changing policies and procedures, demonstrating flexibility in dynamic environments.
  • Participated in training sessions, enhancing skills and knowledge for better support performance.

Education

Associate of Applied Business - Business Administration

BCTC | Lexington KY | 08-2026

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Customer satisfaction measurement
Call center operations
Microsoft outlook
Scheduling
Call management
Appointment scheduling
Documentation
Administrative support

Timeline

Customer Service Representative

GMWSS
10.2024 - CurrentRead More

BCTC

Associate of Applied Business from Business Administration
Read More
Rachel Kenley