Dedicated customer service representative with proven skills in problem resolution and active listening. Committed to enhancing customer satisfaction and streamlining processes for improved service delivery.
Work History
Customer Service Representative
1 Year 10 Months
GMWSS | 10.2024 - Current
Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
Resolved issues through effective communication, improving customer retention rates.
Utilized CRM systems to track customer interactions and ensure timely follow-ups.
Collaborated with team members to streamline processes and improve service delivery efficiency.
Maintained detailed records of customer feedback, contributing to service improvement initiatives.
Adapted quickly to changing policies and procedures, demonstrating flexibility in dynamic environments.
Participated in training sessions, enhancing skills and knowledge for better support performance.
Education
Associate of Applied Business - Business Administration
BCTC | Lexington KY | 08-2026
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Customer satisfaction measurement
Call center operations
Microsoft outlook
Scheduling
Call management
Appointment scheduling
Documentation
Administrative support
Timeline
Customer Service Representative
GMWSS
10.2024 - CurrentRead More
BCTC
Associate of Applied Business from Business Administration