Rachel Kester
2620 12th St
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Supervisor of CPAP, Re-supply, and Compliance
Perkins Medical Supply
11.2016 - 06.2022
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate
Perkins Medical Supply
11.2016 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Intake of physician orders and following up with obtaining insurance required documentation.
- Intake of new Hospice admissions and sending orders for delivery.
Server
Mulligan Restaurant
01.2010 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Home School
Ovid, NY06-2004
Certiifcate of Completion - Massage Therapy
Southwestern Florida College
Tampa, FL05-2007
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Process monitoring and improvement
- Brightree experience
- Parachute experience
- Inventory management
- Teamwork
- Time management abilities
- Organizational skills
- Multitasking Abilities
- Workflow management
Accomplishments
- Supervised team of four staff members.
- Achieved highest amount of billed resupply orders per month for the company.
- Implementation of Digital Experience and Smart Contact.
Timeline
Supervisor of CPAP, Re-supply, and Compliance
Perkins Medical Supply
11.2016 - 06.2022
Sales Associate
Perkins Medical Supply
11.2016 - 06.2022
Server
Mulligan Restaurant
01.2010 - 01.2017
High School Diploma -
Home School
Certiifcate of Completion - Massage Therapy
Southwestern Florida College
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