Summary
Overview
Work History
Education
Skills
Timeline
Server

Rachel Kiesecker

Pateros,WA

Summary

Friendly and organized receptionist with four years’ experience performing customer service. Dedicated, Skilled at answering a high volume of incoming calls while handling in person inquiries from clients and colleagues. Flexible and Hardworking with the drive to succeed

Overview

9
9
years of professional experience

Work History

Server

Heritage Heights
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold hygiene standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Housekeeper

Heritage Heights
11.2024 - 04.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Life Enrichment Director

Heritage Heights
08.2023 - 04.2025
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
  • Evaluated program effectiveness through ongoing feedback from residents, families, and staff members, making improvements as needed.
  • Planned trips, shopping excursions and religious worship opportunities for residents.
  • Provided one-on-one programs and activities for residents unable to participate in group settings.

Receptionist

Pateros Lakeshore Inn
03.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Front Desk Representative • Receptionist

Grandview on the Lake
06.2022 - 01.2023
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Front Desk Representative • Receptionist

Pateros Lakeshore Inn
07.2019 - 05.2022
  • Answered phones, booked reservations, respond to emails and electronic reservations.
  • Welcomed guests upon entry to the hotel, assisted with check in and check out.
  • Issued room keys to guests and made certain that keys issued are correct.
  • Introduced amenities and services to guests for their information and guidance.
  • Guaranteed guests of a full hospitable service that would entice them to visit the hotel again

Cleaner • Housekeeping

Pateros Lakeshore Inn
05.2016 - 07.2019
  • Cleans and sanitizes hotel and guest rooms, bathroom, sinks and counters
  • Vacuums and sweeps floors, carpet, and rugs
  • Makes beds and changes linens
  • Keeping facilities and common areas clean and maintained.
  • Assisting guests when necessary.

Education

High School Graduate -

Batangas National High School
01.2006

Skills

  • Customer Service
  • Detail-Oriented
  • Multitasking
  • Organized
  • Good Listener
  • Strong work ethic
  • Exceptional customer service
  • Safe food handling
  • Multitasking Abilities

Timeline

Server

Heritage Heights
04.2025 - Current

Housekeeper

Heritage Heights
11.2024 - 04.2025

Life Enrichment Director

Heritage Heights
08.2023 - 04.2025

Receptionist

Pateros Lakeshore Inn
03.2023 - 08.2023

Front Desk Representative • Receptionist

Grandview on the Lake
06.2022 - 01.2023

Front Desk Representative • Receptionist

Pateros Lakeshore Inn
07.2019 - 05.2022

Cleaner • Housekeeping

Pateros Lakeshore Inn
05.2016 - 07.2019

High School Graduate -

Batangas National High School

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Rachel Kiesecker