Rachel Knight
Murrieta,CA
Summary
Proven Claims Adjuster at GEICO with a track record of excelling in high-volume environments and achieving top quartile performance. Demonstrates expertise in claims management and subrogation, coupled with exceptional communication skills. Recognized for outstanding problem-solving abilities and dedication to continuous improvement, securing Elite Status recognition three times.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
01.2018 - Current
- Prepared summaries of damage, payments, and policy coverage.
- Sent demands to claimants, businesses, and insurance carriers , while maintaining a high volume workload and a current claims diary.
- Answered customer questions regarding deductibles.
- Ensured compliance with state regulations and company standards through diligent review of claims, and timely file handling.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Was rated in the top two quartiles of my peers in my department for 4 of the last 6 years. Was rated 2nd place adjuster one of those years.
- Received Elite Status recognition three times, for Hero and Leader of the quarter.
Claims Adjuster
GEICO, Government Employees Insurance
09.2022 - 08.2023
- 2022 I volunteered to work a special project to clear the company's overdue claims queue, where I reviewed existing claims for subrogation potential .
- I was responsible for transferring claims to the correct recovery department and closing files that had no recovery potential.
Insurance Customer Service Representative
GEICO, Government Employees Insurance
09.2016 - 01.2018
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Set up customer payment plans to cover annual policies and renewals.
- Consistently met or exceeded performance goals related to customer service metrics.
Education
High School Diploma -
Mount Miguel High School
Spring Valley, CA06.1993
Skills
- Knowledgeable about claims
- Proactive
- Excellent verbal and written communication skills
- Caseload Management
- Best Practices Implementation
- Self aware, Self Sufficient and Resourceful
- Receptive to coaching
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
09.2022 - 08.2023
Claims Adjuster
GEICO, Government Employees Insurance
01.2018 - Current
Insurance Customer Service Representative
GEICO, Government Employees Insurance
09.2016 - 01.2018
High School Diploma -
Mount Miguel High School
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