Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Koziura

Vernon,CT

Summary

Committed and hardworking hostess and manager with 2 years of experience directing Texas Roadhouse food service. Well-rounded leader with talent for supervising employees and providing good customer service. Swift problem solver with quick and effective solutions to wide array of issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level new position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

General Manager of Food Service/ Hostess

Texas Roadhouse
07.2022 - Current
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

General Merchandiser

Target
09.2021 - 07.2022
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

Education

South Windsor High School
South Windsor, CT

Skills

  • Front of House Management
  • Team Development
  • Problem-Solving
  • Team Leadership
  • Performance Improvement
  • Quality Control
  • Customer Service

Timeline

General Manager of Food Service/ Hostess

Texas Roadhouse
07.2022 - Current

General Merchandiser

Target
09.2021 - 07.2022

South Windsor High School

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Rachel Koziura