Rachel Kwami
Nashville
Summary
Dedicated service professional with over 12 years of experience in customer engagement and team collaboration across the hospitality and childcare industries. Proven expertise in managing high-volume environments, fostering positive client relationships, and optimizing operational efficiency to drive success. Committed to delivering exceptional service and creating memorable experiences while upholding industry standards and promoting a supportive team atmosphere. Passionate about enhancing customer satisfaction and contributing to a culture of excellence within diverse teams.
Overview
13
13
years of professional experience
Work History
Bartender
Garth Brooks’ Friends in Low Places
Nashville
12.2023 - Current
- Serve drinks efficiently, ensuring customer satisfaction and repeat business.
- Manage bar inventory, reducing waste and optimizing stock levels.
- Handle card transactions.
- Collaborate with team to create a welcoming atmosphere, boosting patron retention.
Bottle Server
TC Restaurant Group
Nashville, TN
01.2022 - Current
- Deliver premium beverage service while managing high-volume orders, maintaining guest satisfaction and operational efficiency in a fast-paced environment.
- Monitor inventory levels, coordinate with bar staff, and ensure accurate order fulfillment while maintaining exceptional service standards.
- Guide guests through beverage selections, provide recommendations, and create memorable dining experiences while ensuring responsible service.
Server, Bartender, Bottle Server
Dierks Bentley’s Whiskey Row
Nashville, TN
01.2020 - 01.2021
- Delivered exceptional guest service while managing high-volume bar operations, crafting signature cocktails and maintaining precise cash handling procedures.
- Coordinated seamless bottle service operations, built strong client relationships, and maximised revenue through strategic upselling techniques.
Part Time Sales Associate
Victoria’s Secret/Pink
Franklin, TN
01.2016 - 01.2019
- Drove sales performance through personalized customer service and product knowledge, maintaining high conversion rates and consistently exceeding sales targets.
- Mentored new team members while managing store operations, fostering a collaborative environment that enhanced customer satisfaction.
Sales Associate
Shoe Carnival
Antioch, TN
01.2014 - 01.2017
- Built strong relationships with diverse customers while coordinating with team members to ensure seamless shopping experiences and efficient store operations.
- Monitored inventory levels, processed returns, and resolved customer concerns while maintaining accurate cash handling procedures.
- Assisted customers with product selection, provided detailed footwear recommendations, and ensured high customer satisfaction levels.
Babysitter
Care.com
Nashville, TN
01.2013 - Current
- Childcare support, early childhood development through educational activities and outdoor exploration while maintaining consistent daily routines.
- Managed multiple child-related responsibilities including meal preparation, hygiene maintenance, and age-appropriate developmental activities.
- Coordinated with parents to implement consistent care routines, ensuring children’s safety and well-being while promoting positive behavioral development.
Bartender
Hank William’s Jr. Boogie Bar
Nashville, TN
09.2023 - 12.2023
- Maintained precise inventory control and cash handling procedures while ensuring compliance with alcohol service regulations.
- Coordinated with kitchen staff and servers to deliver seamless service during peak hours, enhancing overall customer satisfaction.
- Streamlined drink preparation processes and implemented efficient bar setup procedures, reducing customer wait times.
Hostess, Beer Tub, Server
Rippy’s Honky Tonk
Nashville, TN
01.2019 - 01.2020
- Delivered exceptional guest service while managing front-of-house operations, coordinating seating arrangements, and maintaining smooth dining flow during peak hours.
- Coordinated with kitchen and bar staff to optimize service timing, reduce wait times, and enhance overall guest experience in fast-paced environment.
- Trained new team members on service protocols, POS systems, and guest interaction best practices while maintaining high service standards.
Server
Bonfire Japanese and Mongolian Grill
Mt. Juliet, TN
01.2017 - 01.2018
- Maintained precise inventory management and visual merchandising standards, ensuring optimal product presentation and stock availability.
- Delivered exceptional dining service while managing multiple tables, maintaining high customer satisfaction and coordinating with kitchen staff to ensure timely service.
- Implemented efficient table rotation strategies to maximise seating capacity while ensuring personalised attention to each guest.
Part Time Nursery Worker
First Presbyterian Church
Chattanooga, TN
01.2016 - 01.2017
- Provided nurturing care for children in church nursery setting, maintaining safe environment and implementing age-appropriate activities.
- Developed and executed engaging educational activities, fostering early childhood development and social skills.
Education
Bachelors of Science - Biology
Fisk University
Nashville, TN05-2022
High School Diploma -
Brentwood Academy
Brentwood, TN05-2015
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East Literature Magnet School
Nashville, TN01.2013
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University of Tennessee, Chattanooga
Chattanooga, TN01.2017
Skills
- Cash Handling
- Food Service
- Team Collaboration
- Customer Engagement
- Conflict Resolution
- Problem Solving
- Time Management
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
English
Native or Bilingual
Timeline
Bartender
Garth Brooks’ Friends in Low Places
12.2023 - Current
Bartender
Hank William’s Jr. Boogie Bar
09.2023 - 12.2023
Bottle Server
TC Restaurant Group
01.2022 - Current
Server, Bartender, Bottle Server
Dierks Bentley’s Whiskey Row
01.2020 - 01.2021
Hostess, Beer Tub, Server
Rippy’s Honky Tonk
01.2019 - 01.2020
Server
Bonfire Japanese and Mongolian Grill
01.2017 - 01.2018
Part Time Sales Associate
Victoria’s Secret/Pink
01.2016 - 01.2019
Part Time Nursery Worker
First Presbyterian Church
01.2016 - 01.2017
Sales Associate
Shoe Carnival
01.2014 - 01.2017
Babysitter
Care.com
01.2013 - Current
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East Literature Magnet School
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University of Tennessee, Chattanooga
Bachelors of Science - Biology
Fisk University
High School Diploma -
Brentwood Academy