Rachel Lafayette

Marrero,LA

Summary

Customer-focused professional with experience in resolving customer concerns, handling transactions, and maintaining a welcoming environment. Known for strong communication, problem-solving, and organizational skills. Dedicated to delivering excellent service while supporting team efficiency and customer satisfaction.

Overview

years of professional experience

Certification

Work History

Administrative / Front Desk Experience

Medical Office Assistant (Part-Time)

Marrero, LA

02.2026 - 03.2026

Responsibilities included:

Scheduled patient appointments and managed daily calendars
Answered phones and assisted patients with questions and requests
Checked patients in and organized medical charts
Verified insurance information using computer systems
Managed paperwork and prepared patient documents
Maintained organized filing systems for patient records
Assisted with office workflow to support smooth daily operations

Customer Service Representative

Labories

01.2020 - 07.2021

Resolved customer inquiries and complaints by providing effective solutions.
Maintained a professional and friendly demeanor with customers at all times.
Assisted during peak hours by managing lines and supporting team members.
Processed transactions accurately and efficiently.
Maintained a clean and organized workspace.
Developed strong product knowledge to better assist customers.

Education

High School Diploma - Certified Clinical Medical Assistant

John Ehret

Marrero, LA

05.2023

Skills

Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds

Facilitated collaborative discussions to develop innovative solutions for complex problems

Coordinated cross-functional teamwork to drive successful project outcomes

Developed and maintained efficient time allocation systems to ensure task completion

Achieved improved operational efficiency by implementing effective organizational strategies Drove successful project outcomes through proactive management of team dynamics and resource utilization Enhanced overall performance by aligning team efforts with organizational goals

Applied expertise in computer skills to streamline processes and improve data management

Achieved high levels of customer satisfaction through effective phone communication strategies Enhanced team performance by implementing best practices in phone etiquette Fostered positive relationships with clients through attentive and respectful interactions

Achieved high customer satisfaction ratings through proactive issue resolution Improved response times by implementing streamlined support processes Fostered positive relationships with customers to drive loyalty