Summary
Overview
Work History
Education
Skills
Timeline
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Rachel LeBrun

Plainfield,IL

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

13
13
years of professional experience

Work History

Manager of Operations

RXO
12.2022 - Current
  • Established positive and effective communication among the operations Team
  • Identified and resolved unauthorized or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and the business.
  • Reported issues to higher management with great detail.

Senior Supervisor

RXO
03.2017 - 12.2022
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.

Load Planner

RXO
01.2011 - 03.2017
  • Determined appropriate loads and practical delivery schedule for each [Type] vehicle by balancing needs and availability of both drivers and clients.
  • Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
  • Oversaw freight preparation to keep regulations and client requirements satisfied.
  • Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
  • Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Advised clients on transportation and payment methods.

Education

Associate of Applied Science - Logistics Management

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2010

Skills

  • Data Management
  • Employee Development
  • Department Oversight
  • Performance Improvement
  • Data Analysis
  • Performance Improvements
  • Delegation
  • Effective Leader
  • Process Improvements
  • Hiring and Onboarding
  • Customer Retention
  • KPI Tracking
  • Customer Service Management

Timeline

Manager of Operations

RXO
12.2022 - Current

Senior Supervisor

RXO
03.2017 - 12.2022

Load Planner

RXO
01.2011 - 03.2017

Associate of Applied Science - Logistics Management

Ivy Tech Community College of Indiana

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Rachel LeBrun