RACHEL LELIEVRE
St. Albans,NY
Summary
Seeking a Social Worker position with opportunity for growth and development. A newly social work graduate with exceptional time management, communication and decision-making abilities. Aiming to fulfill a role in which a strong history of volunteer work and community involvement will be aptly utilized. Motivated to assist all clients with locating the resources needed to thrive and overcome challenges. Driven to consistently deliver exceptional client rapport. Talented at educating patients and families regarding community resources. Working effectively with patients and families experiencing medical crises by acting as advocate and guide throughout difficult and emotionally-draining situations.
Overview
9
9
years of professional experience
Work History
Secretary
Long Island Jewish Medical Center
New Hyde Park, NY
12.2021 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents
- Entered data into Careport system and updated insurance companies contacts with information to keep records current.
- Provided onboarding and training for new support staff.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Unit Receptionist
Long Island Jewish Hospital
New Hyde Park, NY
04.2015 - 12.2021
- Assist doctors, nurses, case management, and social workers with patient care
- Organize labs, exams, and doctor notes in patient's chart
- Set up transporting through tele tracking system for patient admission, discharge or transfer to unit
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy visitors and patients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
Social Work Intern
R.A.I.N Nereid Senior Center
The Bronx, NY
09.2018 - 05.2019
- Developed rapport to create safe and trusting environment for care
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
- Referred families to shelters, legal resources and educational programs
- Conducted community workshops to promote different programs and educate public on available services
- Developed and created programs and monitored effectiveness against individual participant needs
- Helped clients pinpoint emotions underlying personal and relational conflicts
Intern
Samaritan Daytop Village
Jamaica, NY
09.2017 - 05.2018
- Completed detailed social work chart notes to summarize patient interactions
- Advocated for client rights and sought solutions to suit clients' best interest
- Provided emotional support, brief interventions and care coordination to assist families and patients experiencing chronic illnesses and emergency situations
- Counseled clients in many areas, including job search tips, assistance applications and community outreach programs
- Recommended treatment programs for clients with substance abuse issues
- Helped clients to develop new coping mechanisms and techniques for behavior modification
- Formulated treatment plan strategies by collaborating with multidisciplinary teams, including psychiatrists, psychologists, physicians and nursing staff
School Social Work Intern
Riverton Street Charter School
St.Albans, NY
09.2016 - 05.2017
- Provided educational support services to students with emotional, intellectual and physical disabilities
- Evaluated, assessed, and diagnosed learning and social issues
- Provided group and individual counseling to address problems
- Monitored students for signs of trauma, abuse and neglect
- Created intervention and treatment plans for students in need of assistance
- Collaborated with teachers, administrators and guardians to determine needs of individual students
Education
Master of Science - Social Work
Lehman College of The City University of New York
The Bronx, NY06.2019
Bachelor of Science - Social Work
York College of The City University of New York
Jamaica, NY05.2018
High School Diploma -
Hillcrest High School
Jamaica, NY06.2006
Skills
- Clerical Support
- Paperwork and Documentation
- Strong Organizational Skills
Timeline
Secretary
Long Island Jewish Medical Center
12.2021 - Current
Social Work Intern
R.A.I.N Nereid Senior Center
09.2018 - 05.2019
Intern
Samaritan Daytop Village
09.2017 - 05.2018
School Social Work Intern
Riverton Street Charter School
09.2016 - 05.2017
Unit Receptionist
Long Island Jewish Hospital
04.2015 - 12.2021
Master of Science - Social Work
Lehman College of The City University of New York
Bachelor of Science - Social Work
York College of The City University of New York
High School Diploma -
Hillcrest High School
Similar Profiles
Caroline SawiresCaroline Sawires
Medical Scribe/Patient Liaison at Long Island Jewish Medical Center, Cohen's Children's Medical CenterMedical Scribe/Patient Liaison at Long Island Jewish Medical Center, Cohen's Children's Medical Center
Ellen MeadeEllen Meade
Patient Navigation Service at Northwell Long Island Jewish Medical CenterPatient Navigation Service at Northwell Long Island Jewish Medical Center
Monika MasihMonika Masih
Capstone Preceptorship at Long Island Jewish Medical CenterCapstone Preceptorship at Long Island Jewish Medical Center
Emilie PrignalEmilie Prignal
Registered Nurse on Respiratory Care Unit at Long Island Jewish Medical CenterRegistered Nurse on Respiratory Care Unit at Long Island Jewish Medical Center
Reginald WalkerReginald Walker
Houseman at Andaz 5th AvenueHouseman at Andaz 5th Avenue