Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rachel Lester

Davis,CA

Summary

Highly-motivated, compassionate individual who is known for her strong work ethic, organization, attention to detail and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Services Representative

Sutter Health
Sacramento
04.2024 - Current
  • Assisted with patient registration, insurance verification, and appointment scheduling in Epic.
  • Reviewed patient records for accuracy and completeness of data entry.
  • Explained clinic policies and procedures clearly and concisely when necessary.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Collaborated with clinical and administrative staff to meet patient needs.

Radiology Technologist Aide

Community Hospital of Monterey Peninsula
Monterey, CA
08.2022 - Current
  • Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
  • Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
  • Dressed and transported patients to and from their exams in both a hospital and outpatient setting.
  • Scheduled interventional radiology procedures in addition to updating insurance authorizations and making confirmation calls for outpatient procedures.
  • Completed other general administrative tasks to support radiology department including medical/medication ordering.
  • Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
  • Provided assistance to physicians and other technologists during complex procedures.
  • Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.

Medical Scribe

Scribe America
Monterey, CA
10.2019 - 08.2022
  • Located at Community Hospital of Monterey Peninsula.
  • Used Epic medical record software every day and developed advanced skills.
  • Maintained understanding of all active patients in order to facilitate workflow.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Evaluated charts, documents and orders and made timely corrections.
  • Received dictation and created high-quality documents.

Full Time Mathematics Tutor

Monterey Peninsula Community College
Monterey, CA
05.2019 - 06.2021
  • Worked with students online and in-person to complete classwork.
  • Coached students through challenging material with positive reinforcement and encouragement.
  • Instructed small groups of students in key subject concepts.
  • Kept detailed schedule and records of student progress and participation.
  • Tutored students and delivered individualized lesson plans and study guides on subject matter.

Full Time Sales Supervisor

DSW
Salinas, CA
08.2016 - 05.2019
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Completed payroll and helped with employee scheduling.
  • Received shipment and merchandised warehouse inventory.

Education

Global Disease Biology

University of California - Davis
Davis, CA

Associate of Science - Biology

Monterey Peninsula College
Monterey, CA
06.2023

High School Diploma -

Soledad High School
Soledad, CA
06.2016

Skills

  • Proficient with Microsoft Word, Excel, and Powerpoint
  • Clinical assistance
  • Attention to Detail
  • Multitasking skills
  • Dependable and Responsible
  • Time Management
  • File and Record Management
  • Conflict Resolution
  • Friendly, Positive Attitude
  • BLS certification

Certification

  • BLS certified, American Heart Association - 2022

References

Dr. Paul File (Employer/ER physician/Mentor)

Contact information:

Cell phone: 831-277-5443

Eric Lake (Previous employer/Mentor/Professor)

Contact information:

Cell phone:503-489-8320

Sierra Townsend (Friend/Coworker)

Contact information:

Cell phone: 626-253-1760

Email: Sierra.townsend@chomp.org

Timeline

Patient Services Representative

Sutter Health
04.2024 - Current

Radiology Technologist Aide

Community Hospital of Monterey Peninsula
08.2022 - Current

Medical Scribe

Scribe America
10.2019 - 08.2022

Full Time Mathematics Tutor

Monterey Peninsula Community College
05.2019 - 06.2021

Full Time Sales Supervisor

DSW
08.2016 - 05.2019

Global Disease Biology

University of California - Davis

Associate of Science - Biology

Monterey Peninsula College

High School Diploma -

Soledad High School

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Rachel Lester