Rachel Liles
Bakersfield,CA
Summary
Detail-oriented professional with a proven track record in managing store operations and enhancing customer satisfaction. Expertise in inventory control and staff training, committed to driving operational efficiency and team productivity.
Overview
5
5
years of professional experience
Work History
Part-time assistant manager
Big 5 Sporting Goods
Bakersfield, California
06.2024 - Current
- Managed store operations daily while ensuring effective team coordination.
- Trained new employees on customer service techniques and product knowledge to enhance customer interactions.
- Oversaw inventory management, maintaining sufficient stock levels at all times.
- Processed customer transactions accurately using point-of-sale systems, ensuring smooth checkouts.
- Handled customer inquiries and complaints, prioritizing professionalism and swift resolution.
- Collaborated with team members to maintain a clean and organized sales floor.
- Ensured compliance with safety regulations and company policies.
- Guided and supported junior staff on daily tasks and projects to foster skill development and teamwork.
General Store Manager
Big 5 Sporting Goods
Bakersfield, California
10.2021 - 06.2024
- Managed daily store operations and ensured compliance with company policies.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Supervised staff scheduling and training to optimize team performance.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Monitored customer service standards and promptly resolved concerns to enhance customer satisfaction.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Fostered team environments that encouraged collaboration and improved overall productivity.
- Analyzed sales trends to inform merchandising decisions and product selection.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Provided leadership and mentoring to newly hired employees, facilitating understanding of company programs.
Education
Associate of Arts - Music
Bakersfield College
Bakersfield, CA06-2014
Skills
- Inventory control
- Point-of-sale operations
- Customer service
- Sales forecasting
- Sales analysis
- Team management
- Employee training
- Time management
- Problem solving
Timeline
Part-time assistant manager
Big 5 Sporting Goods
06.2024 - Current
General Store Manager
Big 5 Sporting Goods
10.2021 - 06.2024
Associate of Arts - Music
Bakersfield College