Rachel Longton
Wyandotte,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
European Wax Center
10.2022 - Current
- Organized appointments based on guest requests and associate availability using booking software.
- Utilized Microsoft computer applications to fulfill day-to-day operation requirements.
- Implemented selling techniques and objection solutions to close sales on Wax Passes.
- Created a welcoming, positive, and memorable guest experience.
Sales Stylist
BIRD BEE
09.2021 - 09.2022
- Provided solutions to customers’ styling needs by staying up-to-date on current fashion trends and styles.
- Assisted customers by answering questions regarding products while staying consistent with company policies.
- Prioritized customer service while multitasking upkeep of the sales floor and merchandise.
- Followed and completed opening and closing routines.
Style Consultant
Target
12.2020 - 11.2021
- Evaluated duties for the day and organized a timeline to efficiently complete tasks.
- Brainstormed and implemented new floor designs, merchandise displays, and sales advertisements.
- Kept up to date on monthly sales numbers and acted on any opportunities within the department.
- Answered and assisted customers via phone by providing solutions to style and apparel-related questions.
Lead Instructor
AR Workshop Woodhaven
10.2018 - 07.2020
- Managed, prepared, and organized materials for upcoming workshops.
- Answered and directed phone calls regarding appointment scheduling and event booking.
- Instructed guests through creating their projects while providing an encouraging and exciting experience.
- Conducted and processed retail transactions.
Education
Associate of Business Administration -
Henry Ford College
Dearborn, MI08.2023
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Grosse Ile High School
Grosse Ile, MI05.2017
Skills
- Customer Service
- Sales Quota Achievement
- Administrative and Office Support
- POS Systems and Ordering Platforms
- Microsoft Office programs
- Interpersonal communication
- Collaborative team member
- Efficient independent worker
- Problem-solving
- Receptive to new concepts
Hobbies
- Fashion and style
- Art and design
- Traveling
- Gaming
Timeline
Guest Service Associate
European Wax Center
10.2022 - Current
Sales Stylist
BIRD BEE
09.2021 - 09.2022
Style Consultant
Target
12.2020 - 11.2021
Lead Instructor
AR Workshop Woodhaven
10.2018 - 07.2020
Associate of Business Administration -
Henry Ford College
Eastern Michigan University
High School Diploma -
Grosse Ile High School