Rachel Lopez
Winnemucca,NV
Summary
Dedicated receptionist known for exceptional customer service, strong organizational skills, and effective appointment scheduling. Skilled in data entry and efficient front desk operations.
Organized and detail-oriented professional with over three years of experience in front desk operations. Proven ability to manage client relations and enhance service delivery through effective communication and time management.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
13
13
years of professional experience
Work History
Receptionist
Jackson Hewitt
California City, CA
01.2020 - 07.2023
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing system for client records, enhancing retrieval efficiency.
- Coordinated communication between clients and tax professionals to streamline service delivery.
Teller
Ship N Check
California City, CA
01.2015 - 12.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction and loyalty.
- Maintained compliance with bank policies and procedures, minimizing risk and ensuring operational integrity.
- Trained new staff on operational procedures, fostering a collaborative team environment and improving service delivery.
Head Cashier Supervisor
Rancho San Miguel
California City, CA
11.2013 - 09.2014
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Conducted regular audits of cash drawers to identify discrepancies and implement corrective actions.
- Developed efficient scheduling practices to optimize cashier coverage during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Cashier
Walmart
Reno, NV
02.2010 - 07.2012
- Processed customer transactions accurately and efficiently at point-of-sale terminals.
- Maintained clean and organized checkout areas, enhancing customer experience.
- Assisted customers with product inquiries, providing exceptional service and support.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash management tasks, including balancing registers at shift end.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Stanislaus County Institue Of Learning
Modesto, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
Languages
English
Native or Bilingual
Timeline
Receptionist
Jackson Hewitt
01.2020 - 07.2023
Teller
Ship N Check
01.2015 - 12.2018
Head Cashier Supervisor
Rancho San Miguel
11.2013 - 09.2014
Cashier
Walmart
02.2010 - 07.2012
High School Diploma -
Stanislaus County Institue Of Learning