Open To Work
Rachel Lotz
Work Preference
Summary
Accomplished Healthcare Operations Manager with 20 years of experience in specialty pharmacy and oncology care management. Led high-performing teams to develop programs that enhance patient access to therapies while fostering strong relationships with patients and providers. Delivered strategic leadership that drives operational improvements and supports business growth.
Overview
20
20
years of professional experience
Work History
Manager
OncoMed Pharmaceuticals
Buffalo
05.2019 - 03.2026
- Facilitated 50% revenue growth in 2025 through enhanced patient coordination and timely therapy initiation.
- Coordinated care for pediatric and adult patients, serving as primary liaison among medical teams and stakeholders to enhance patient outcomes.
- Streamlined communication process among patients, caregivers, physicians, nurses, and specialty pharmacy teams to improve service delivery.
- Provided concierge-level patient support by coordinating medication delivery, resolving insurance issues, obtaining financial assistance, collecting copayments, and preventing barriers that could delay treatment.
- Expanded Koselugo patient program, achieving 35% increase in enrollment during first year.
- Collaborated with executive leadership to improve operational efficiency and patient service.
- Oversaw staffing, scheduling, payroll, productivity, quality assurance, employee coaching, and performance management.
- Developed employee performance improvement plans and conducted coaching and corrective action.
- Implemented workflow improvements that enhanced productivity and customer satisfaction.
Pharmacy Technician | Inventory Lead Analyst
McKesson
Buffalo
06.2006 - 04.2019
- Supported pharmacists in a high-volume pharmacy dispensing 20,000 prescriptions daily for all Wegman's pharmacy locations throughout the east coast.
- Led inventory management operations for more than 11 years while ensuring medication availability and inventory accuracy.
- Managed purchasing operations, inventory replenishment, cycle counts, receiving, and emergency medication supplies.
- Executed inventory audits, reconciliations, and processing of recalls and expired medications, ensuring compliance and accuracy in inventory management.
- Implemented inventory control procedures that improved operational efficiency and reduced inventory discrepancies.
- Established and maintained relationships with pharmaceutical manufacturers and vendors to ensure effective supply chain management.
- Managed inventory records and revenue documentation to uphold regulatory compliance and support operational integrity.
- Trained and mentored new employees on pharmacy operations, inventory management, and company procedures.
Education
Associate of Arts - General Studies
Erie Community College
Buffalo, NY05-2006
High School Diploma -
Frontier High School
Hamburg05-2003
Skills
- Specialty Pharmacy
- Healthcare Leadership
- Operational excellence
- Financial performance
- Compliance assurance
- Inventory management
- Process optimization
- Team development
- Employee development
- Relationship management
- Patient advocacy
- Customer satisfaction
- Operational reliability
- Time management
- Work prioritization
- Problem solving
- Communication skills
Timeline
Manager
OncoMed Pharmaceuticals
05.2019 - 03.2026
Pharmacy Technician | Inventory Lead Analyst
McKesson
06.2006 - 04.2019
Associate of Arts - General Studies
Erie Community College
High School Diploma -
Frontier High School