Rachel Mann
Jackson,CA
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Assistant
NorCal Linen
05.2022 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Customer Service Representative
Regency Pet Care
08.2021 - 02.2022
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed positive relationships with customers through friendly interactions
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Sales Representative
Audi Palo Alto
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Responded to customer calls and emails to answer questions about products and services.
- Contacted potential customers to capitalize on sales opportunities.
- Maintained customer accounts and relationships.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Sales Associate
Victorias Secret
08.2018 - 03.2019
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels
- Negotiated contracts and prices with clients to exceed sales goals.
Education
EKG Technician - Health Administration
Ohlone College
Fremont, CA10.2024
High School Diploma -
Argonaut High School
05.2017
Skills
- Office Supplies and Inventory
- Accounts Payable and Accounts Receivable
- Time Management
- Appointment Scheduling
- Administrative Support
- Client Service
- Travel administration
- Scheduling
- Meeting planning
- Social Media Management
Certification
- CET - EKG Technician
Timeline
Executive Assistant
NorCal Linen
05.2022 - Current
Customer Service Representative
Regency Pet Care
08.2021 - 02.2022
Sales Associate
Victorias Secret
08.2018 - 03.2019
Sales Representative
Audi Palo Alto
EKG Technician - Health Administration
Ohlone College
High School Diploma -
Argonaut High School
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