Rachel Mann
Summary
Dedicated professional with strong customer service and communication skills. Proven ability to resolve issues and enhance customer satisfaction through effective collaboration and problem resolution.
Overview
8
8
years of professional experience
Work History
Bartender
Oakdale Country Club
Oakdale
04.2025 - 05.2026
- Prepared and served a variety of cocktails and beverages to club members.
- Maintained cleanliness and organization of bar area, ensuring optimal service conditions for guests.
- Coordinated with kitchen staff to streamline food and drink service, enhancing overall guest experience.
- Executed opening and closing duties, restocking supplies to ensure readiness for service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Project Assistant
Auger Construction
Roseville
05.2021 - 10.2024
- Coordinated daily project activities to facilitate seamless operations and adherence to deadlines.
- Supported project managers in coordinating construction schedules and tasks to maintain project timelines.
- Communicated with subcontractors to ensure timely project updates and requirements.
- Delivered administrative support to project team by scheduling meetings, coordinating travel, and ordering supplies to enhance team efficiency.
- Prepared project documentation and maintained organized filing systems.
- Organized and maintained project documents and records.
Customer Service Representative
Regency Pet Care
Sacramento
02.2019 - 04.2021
- Resolved customer complaints with empathy and effective communication skills.
- Delivered prompt resolution of customer complaints, ensuring a positive experience and fostering customer loyalty.
- Collaborated with team members to develop and implement improved customer service strategies, enhancing overall customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed customer orders efficiently using company-specific software and systems, ensuring accuracy and timeliness.
Sales Representative
Audi Palo Alto
Palo Alto
08.2018 - 02.2020
- Developed strong relationships with clients to identify and address automotive needs.
- Demonstrated vehicle features and benefits to potential customers.
- Executed follow-up communications to enhance customer satisfaction and loyalty.
- Collaborated with the finance team to structure customer payment options.
- Utilized CRM software to track leads and customer interactions.
- Coordinated with service department to schedule timely customer maintenance appointments.
- Developed key customer relationships to increase sales.
Education
Associate of Science - Human And Social Servies
Bryant And Stratton College
Getzville, NY05-2026
Skills
- Project management
- Customer service
- Communication skills
- Team collaboration
- Time management
- Problem resolution
- Administrative support
Timeline
Bartender
Oakdale Country Club
04.2025 - 05.2026
Project Assistant
Auger Construction
05.2021 - 10.2024
Customer Service Representative
Regency Pet Care
02.2019 - 04.2021
Sales Representative
Audi Palo Alto
08.2018 - 02.2020
Associate of Science - Human And Social Servies
Bryant And Stratton College