Rachel Marino
Midvale,UT
Summary
I am a personable and professional Scheduling Coordinator and Marketing specialist with a strong desire to advance my knowledge and experience in the dental field. I enjoy working in a positive team atmosphere focused on patient experience and efficient office operations. I am engaged in my daily tasks and bring a sense of proactive awareness to my responsibilities. I am seeking to further my professional depth in a cultivating and rewarding position.
Overview
12
12
years of professional experience
Work History
Treatment and Scheduling Coordinator
Utah Facial And Oral Surgery
01.2023 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
Aerial Fitness Instructor
Onyx Pole And Aerial Fitness
08.2019 - Current
- Established safe, productive and encouraging workout environment for my students.
- Designed creative and individualized exercise sessions to optimize student engagement.
- Designed specific workout systems for individual clients based on performance ability.
- Hosted monthly and/or quarterly workshops.
Orthodontic Marketing Coordinator and Scheduler
Watson Orthodontics
01.2022 - 12.2022
- Monitored social media questions and comments and appropriately responded.
- Built new materials libraries with fresh imagery, copy and graphics to enhance marketing campaigns.
- Revitalized web content and social media profiles with new and interesting content.
- Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery.
- Maintain relationships between orthodontist and referring offices with monthly and quarterly visits.
- Patient scheduling, insurance verification and claim submission.
Marketing Specialist and Scheduling Coordinator
Oral And Facial Surgery Of Utah
11.2019 - 10.2021
- Administrated various duties such as appointment scheduling, insurance verification and pre-authorization, payment collections, monthly statements and office errands.
- Market referring offices and provide education on products offered.
- Handled scheduling for hospital on-call for doctor.
Implant Manager and Marketing Specialist
Aspire Surgical
06.2019 - 11.2019
- Manage implant coordination for seven locations.
- Maintain relationships with implant representatives.
- Market referring offices and provide education on products offered.
Implant and Scheduling Coordinator
Wasatch Oral Surgery
04.2014 - 05.2019
- Managed implant ordering and inventory
- Coordinated All on 4 surgery and education between the oral surgeon, laboratory, and general dentist
- Study Club Coordinator: developed a curriculum and organized monthly events and marketing efforts for continuing education classes for the Wasatch Front Study Club, affiliated with Seattle Study Club
- Administrated various duties such as appointment scheduling, insurance verification and pre-authorization, payment collections, and office errands
Scheduling Coordinator
Flint Oral & Facial Surgery
04.2012 - 04.2014
- Scheduled surgeries and consultations
- Called insurance for coverage and benefits, claim status, and pre-authorizations
- Obtained medical clearance from physicians
- Answered multiple phone lines and coordinated other written and digital communications
Education
High School Diploma - undefined
Hillcrest High School
Midvale, UT2004
Skills
- Personable and outgoing
- Patient relations
- Professional networking
- Inventory management
- Ordering and vendor relations
- Event planning
- Curriculum coordination
- Data input and record keeping
- Dental terminology
- Insurance processes
- Written/digital correspondence
- Social media outreach
- DSN software
- Insurance Knowledge
Timeline
Treatment and Scheduling Coordinator
Utah Facial And Oral Surgery
01.2023 - Current
Orthodontic Marketing Coordinator and Scheduler
Watson Orthodontics
01.2022 - 12.2022
Marketing Specialist and Scheduling Coordinator
Oral And Facial Surgery Of Utah
11.2019 - 10.2021
Aerial Fitness Instructor
Onyx Pole And Aerial Fitness
08.2019 - Current
Implant Manager and Marketing Specialist
Aspire Surgical
06.2019 - 11.2019
Implant and Scheduling Coordinator
Wasatch Oral Surgery
04.2014 - 05.2019
Scheduling Coordinator
Flint Oral & Facial Surgery
04.2012 - 04.2014
High School Diploma - undefined
Hillcrest High School
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