Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rachel Martin

Tualatin,OR

Summary

Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Overview

29
29
years of professional experience

Work History

Supervisor

Red Robin
Tualatin, OR
03.1995 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Created new strategies for improving customer service standards within the organization.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Lead Host

PF Changs Restaurant
Tigard, OR
09.2021 - 01.2023
  • Greeted guests upon arrival and provided them with menus.
  • Resolved customer complaints in a timely and efficient manner.
  • Assigned tables to guests, ensuring a pleasant dining experience.
  • Trained new hosts on company policies, procedures, and customer service standards.
  • Performed opening and closing duties such as setting up the dining area and restocking supplies as needed.

Education

Bachelor of Science - Biology Teacher Education

Portland State University
Portland, OR
06-1999

Skills

  • Inventory Control
  • Operations Management
  • Staff Development
  • Goal-Oriented
  • Policy Enforcement
  • Employee Motivation
  • Training and mentoring

Affiliations

  • Has two teenaged athlete children
  • Avid runner
  • Years of volunteer work in church, city, and schools

Timeline

Lead Host

PF Changs Restaurant
09.2021 - 01.2023

Supervisor

Red Robin
03.1995 - Current

Bachelor of Science - Biology Teacher Education

Portland State University

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Rachel Martin