Rachel Martinez
San Antonio,TX
Summary
Restaurant Manger with extensive dining room operations, staff scheduling, and guest service experience. Known for leadership, food safety compliance, POS systems, and fast resolution of customer concerns.
Overview
30
30
years of professional experience
Work History
Restaurant Supervisor
Las palapas
San Antonio, Texas
12.1996 - Current
- Supervised dining room operations at Las Palapas, coordinating servers, hosts, and kitchen staff.
- Monitored guest service standards, addressing customer concerns to enhance overall dining experience.
- Scheduled staff coverage for shifts, adjusting assignments during rush periods to ensure optimal service levels.
- Inspected food presentation and cleanliness, ensuring table readiness to maintain high service quality at Las Palapas.
- Communicated orders between dining room and kitchen for smooth service.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Trained new team members on service steps, safety rules, and policies.
- Trained new employees on restaurant policies and procedures.
Education
High School Diploma -
Mathis High School
Mathis, TX05-1992
Skills
- Dining operations
- Order coordination
- Staff scheduling
- Food safety compliance
- Inventory management
- POS systems
- Customer service
Timeline
Restaurant Supervisor
Las palapas
12.1996 - Current
High School Diploma -
Mathis High School