Clayton Wilson
Summary
Dynamic Restaurant General Manager with proven abilities in optimizing operational efficiency, controlling food costs, and ensuring health compliance. Known for reliable leadership, fostering team development, and successfully resolving customer concerns to boost satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Restaurant General Manager
Burger King
Maize, KS
07.2024 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service protocols and efficiency practices.
- Managed inventory levels, minimizing waste through effective stock rotation techniques.
- Implemented promotional campaigns to boost sales and enhance customer engagement.
- Analyzed sales data to identify trends and optimize menu offerings for customer preferences.
- Coordinated staff schedules to maintain optimal staffing levels during peak hours.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty metrics.
- Conducted regular performance evaluations to support team development and accountability initiatives.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Boosted customer satisfaction, introducing a customer feedback system to address and rectify concerns promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept the facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma -
West High School
Wichita, KSSkills
- Operations management
- Labor and food cost control
- Health code compliance
- ServSafe food manager
- Dining operations
- Supply ordering and management
- Equipment maintenance
- Organization and prioritization
- Problem-solving
- Reliable and responsible
- Brand standards ambassador
- Passion for customer satisfaction
Timeline
Restaurant General Manager
Burger King
07.2024 - Current
High School Diploma -
West High School