Rachel McDougall
Lincoln,IL
Summary
Dynamic 2nd Assistant Manager at Casey's General Store with a strong focus on customer service and employee engagement. Achieved significant reductions in shrinkage through effective loss prevention strategies. Skilled in staff training and development, fostering teamwork, and enhancing customer satisfaction through prompt issue resolution. Proven ability to manage inventory efficiently and maintain high visual merchandising standards.
Overview
1
1
year of professional experience
Work History
2nd Assistant Manager
Casey's General Store
07.2024 - Current
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Career Technology - Education
Lake Land College
Mattoon, IL12.2023
GED - General Studies
Heartland Community College
Normal, IL05.2008
Skills
- Customer service focus
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Adaptability and flexibility
- Money handling
- Staff training and development
- Employee supervision
Timeline
2nd Assistant Manager
Casey's General Store
07.2024 - Current
Career Technology - Education
Lake Land College
GED - General Studies
Heartland Community College
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