Rachel Merrill
North Conway,NH
Summary
Social work professional equipped to support and empower individuals and communities. Expertise in active listening, conflict resolution, and case management. Committed to team collaboration and adaptable to evolving needs, consistently delivering reliable and compassionate service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Maine Medical Center
05.2020 - 05.2022
- Delivered high-quality personal care services, including bathing, grooming, dressing, and feeding to uphold patient dignity.
- Maintained clean, safe environment through sanitization of surfaces, linen changes, and proper waste disposal.
- Prevented pressure ulcers by frequently turning and repositioning patients alongside diligent skin assessments.
- Assisted nurses with wound care procedures to ensure effective healing processes.
- Enhanced team efficiency by responding promptly to call lights and reporting patient condition changes to nursing staff.
- Utilized therapeutic communication and active listening to foster positive relationships with patients.
- Provided immediate assistance in emergencies and routine situations to assess needs and deliver care.
- Documented patient information accurately per established protocols to maintain thorough record-keeping.
CRMA/DSP/MHRT-C
New Communities
04.2019 - 03.2020
- Providing direct support to elderly individuals with mental illness.
- Administering medications and treatments.
- Assisting with rehabilitative tasks such as physical therapy and managing ISP goals.
- Assisting with daily living skills.
- Prepping and cooking all meals and snacks.
- Providing transportation.
- Providing support and transportation for appointments and outings.
- Ordering/restocking medications and setting up doctor appointments, etc.
TODDLER TEACHER
ARWO LEARNING CENTER
10.2018 - 04.2019
- Participate in numerous trainings including child first aid and CPR, and ATI seminars.
- Plan and lead educational groups to develop children's physical, emotional, and social growth.
- Organize and lead arts and crafts activities.
- Monitored children; active childcare such as meals, changing, and maintaining schedules.
- Collaborated with parents, families, and co-workers; mediating conflicts, apprising parents of current progresses etc.
- Addressed any behavioral and learning issues with parents and day-care management staff.
- Participated in cleaning duties; laundry, sterilizing and disinfecting toys, surfaces etc.
PRESCHOOL TEACHER
SPRING POINT CHILDREN'S CENTER
06.2018 - 10.2018
- Instructed small groups in basic concepts such as the alphabet, shapes, and color recognition.
- Organized and led arts and crafts activities.
- Monitored children; active childcare such as meals, changing, and maintaining schedules.
- Collaborated with parents, families, and co-workers; mediating conflicts, apprising parents of current progresses etc.
- Participated in cleaning duties; sterilizing and disinfecting toys, surfaces etc.
COUNSELING AIDE
GRACE STREET SERVICES
05.2017 - 11.2017
- Observed and monitored client behavior and responses to treatment.
- Connected clients with community service and resource agencies.
- Observed 3-5 group therapy sessions each week, while also observing clients.
- Documenting clinical notes on clients.
- Drafted weekly summary to review each client's level of participation.
- Consulted with other staff members regarding treatment plans deemed appropriate by the team leader.
SHIFT SUPERVISOR
KFC/TACO BELL
09.2013 - 01.2017
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Routinely supported other areas of the restaurant including answering telephones and completing financial transactions for other staff members.
- Supervised kitchen staff of 5-7 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
- Responsible for nightly paperwork, filing orders, closing down and locking facilities.
DSP (Direct Support Professional)
GOOD NEIGHBORS, INC
03.2011 - 08.2011
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained sanitary residents' and program rooms.
- Answered patient calls for care and feeding.
- Maintained accurate records of patient care, condition, progress and concerns.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted patients with bathing, oral hygiene, grooming, feeding, etc.
INFANT TEACHER
KIDS COUNT LEARNING CENTER
01.2004 - 01.2011
- Participated in numerous trainings including child first aid and CPR, and ATI seminars.
- Planned and led educational groups to develop children's physical, emotional, and social growth.
- Monitored children; active childcare such as meals, changing, and maintaining schedules.
- Collaborated with parents, families, and co-workers; mediating conflicts, apprising parents of current progresses etc.
- In charge of evening duties; such as child pick up, preparing for the next day, and locking up facilities.
Education
Master of Science - Social Work
Grand Canyon University
Phoenix, AZ06-2027
BACHELOR - Mental Health and Human Services
UNIVERSITY OF MAINE AT AUGUSTA
Augusta, ME05-2020
ASSOCIATE - Human Services
SOUTHERN MAINE COMMUNITY COLLEGE
05-2018
ASSOCIATE - Psychology
SOUTHERN MAINE COMMUNITY COLLEGE
05-2018
DIPLOMA -
LAKE REGION HIGH SCHOOL
06-2008
Skills
- Leadership expertise
- Compliance with HIPAA
- Dependable team player
- Advocacy for clients
- Substance abuse expertise
- Conflict mediation
- Efficiency under pressure
- Detail-oriented approach
- Confidentiality in client matters
Certification
- CRMA June 2021 to June 2023
- MHRT/C May 2018 to May 2020
- Safety Care May 2019 to May 2020
- Diabetes Training July 2019 to July 2020
- CPR/First Aid March 2022 to March 2024
Timeline
Certified Nursing Assistant
Maine Medical Center
05.2020 - 05.2022
CRMA/DSP/MHRT-C
New Communities
04.2019 - 03.2020
TODDLER TEACHER
ARWO LEARNING CENTER
10.2018 - 04.2019
PRESCHOOL TEACHER
SPRING POINT CHILDREN'S CENTER
06.2018 - 10.2018
COUNSELING AIDE
GRACE STREET SERVICES
05.2017 - 11.2017
SHIFT SUPERVISOR
KFC/TACO BELL
09.2013 - 01.2017
DSP (Direct Support Professional)
GOOD NEIGHBORS, INC
03.2011 - 08.2011
INFANT TEACHER
KIDS COUNT LEARNING CENTER
01.2004 - 01.2011
Master of Science - Social Work
Grand Canyon University
BACHELOR - Mental Health and Human Services
UNIVERSITY OF MAINE AT AUGUSTA
ASSOCIATE - Human Services
SOUTHERN MAINE COMMUNITY COLLEGE
ASSOCIATE - Psychology
SOUTHERN MAINE COMMUNITY COLLEGE
DIPLOMA -
LAKE REGION HIGH SCHOOL
Similar Profiles
Rhonda Cameron, R.T.(R)(CI)Rhonda Cameron, R.T.(R)(CI)
Invasive Cardiovascular Technologist at Fusion Medical Staffing, Maine Medical CenterInvasive Cardiovascular Technologist at Fusion Medical Staffing, Maine Medical Center
Kiera BadgerKiera Badger
Registered Nurse at Maine Medical Center, P4C (Medical-Surgical)Registered Nurse at Maine Medical Center, P4C (Medical-Surgical)
KATHLEEN CORNWALLKATHLEEN CORNWALL
PERIOPERATIVE RN, ADMITTING RN, PACU RN, INPATIENT RN at Maine Medical Center, Scarborough Surgery CenterPERIOPERATIVE RN, ADMITTING RN, PACU RN, INPATIENT RN at Maine Medical Center, Scarborough Surgery Center
Paul GarridoPaul Garrido
Registered Nurse, Cardiac Intensive Care Unit at Maine Medical CenterRegistered Nurse, Cardiac Intensive Care Unit at Maine Medical Center
Rick Clay-StormRick Clay-Storm
Senior Sales Executive at SureCost, LLCSenior Sales Executive at SureCost, LLC