Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Merritt

Mount Gilead

Summary

Dynamic leader with proven success in staff management and customer service at companies like Speedway. Skilled in training and mentoring teams to enhance performance and efficiency. Achieved significant improvements in customer satisfaction and operational productivity. Expert in fostering positive work environments and driving sales growth, demonstrating a blend of hard and soft skills.

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Overview

19
19
years of professional experience

Work History

Supervisor

Sheetz
04.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Assistant Manager

Speedway
08.2021 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

General Manager

Duchess
03.2017 - 08.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Home Health Aide

Cambridge Home Health Care
05.2006 - 02.2011
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Education

General Studies

Galion High School
Galion
06.1998

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

Sheetz
04.2023 - Current

Assistant Manager

Speedway
08.2021 - 04.2023

General Manager

Duchess
03.2017 - 08.2021

Home Health Aide

Cambridge Home Health Care
05.2006 - 02.2011

General Studies

Galion High School

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Rachel Merritt