Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Mikaele

Portland,OR

Summary

Dynamic manager with a proven track record at MSST Holding, excelling in team leadership and financial accuracy. Enhanced customer relations through effective feedback implementation, resulting in improved service offerings. Skilled in budgeting and financial reporting, I foster a productive work environment while ensuring meticulous cash handling and reconciliation.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Executive Administrative

MSST Holdings
Portland, OR
08.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Front Desk Lead

ENTOffice.org
Vancouver, WA
09.2015 - 12.2022
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
  • Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
  • Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
  • Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.

Education

Diploma - Medical Assistant

Charter College
Vancouver, WA
10-2012

Some College (No Degree) - General

Clark College
Vancouver, WA

High School Diploma -

Hudson's Bay High School
Vancouver
06.1996

Skills

  • Customer service
  • Team leadership
  • Time management
  • Money handling
  • Customer relations
  • Budgeting and finance
  • Financial reporting
  • Payroll processing
  • Time sheet review
  • Accounts receivable
  • Billing
  • Invoicing and collections
  • Stock replenishment
  • Inventory audits

Timeline

Executive Administrative

MSST Holdings
08.2022 - Current

Front Desk Lead

ENTOffice.org
09.2015 - 12.2022

High School Diploma -

Hudson's Bay High School

Some College (No Degree) - General

Clark College

Diploma - Medical Assistant

Charter College