Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rachel Miller

SAN DIEGO,CA

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cafe Manager/Server/Hostess/Barback

Modbom LLC.
03.2023 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, ice, syrups, liquor and organized supplies to meet demanding trading periods throughout shift.

Hostess

Amplified Ale Works
07.2022 - 03.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Barista

Starbucks
01.2022 - 07.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Science - Biochemistry

San Diego City College
San Diego, CA
05.2025

High School Diploma -

Corona Del Sol High School
Tempe, AZ
05.2022

Skills

  • Issue and Conflict Resolution
  • Servsafe Certified
  • Operating back-end of Tock and Toast
  • Inventory Management
  • Beverage Preparation
  • High-Volume Dining
  • Reservation Coordination
  • Train Staff
  • Operations Oversight
  • Hiring and Training
  • Business Leadership

Certification

  • Certified in Responsible Beverage Service
  • Certified in Food Handling

Languages

Spanish
Native or Bilingual

Timeline

Cafe Manager/Server/Hostess/Barback

Modbom LLC.
03.2023 - Current

Hostess

Amplified Ale Works
07.2022 - 03.2023

Barista

Starbucks
01.2022 - 07.2022

Bachelor of Science - Biochemistry

San Diego City College

High School Diploma -

Corona Del Sol High School

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Rachel Miller