Rachel Millward
Rexburg,ID
Summary
Dynamic and results-oriented professional with a proven track record at Renegade Hotel, excelling in customer service and banquet preparation. Skilled in cash handling accuracy and adept at creating positive guest experiences. Demonstrated ability to enhance operational efficiency and team performance, showcasing exceptional interpersonal skills and a commitment to excellence.
Overview
4
4
years of professional experience
3
3
Certifications
1
1
year of post-secondary education
Work History
Banquet Server
Renegade Hotel
Boise, Idaho
08.2024 - Current
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Served orders by picking up and delivering selections from kitchen.
- Replenished beverages throughout meal service as needed.
- Replenished buffet lines with fresh foods as needed.
- Processed and delivered orders directly to guests' rooms for room service.
Chiropractic Assistant
Kuna Chiropractic
Kuna, Idaho
12.2022 - 01.2024
- Interacted with patients to build personal relationships, and updated patient information.
- Maintained patient records with Chirotouch, confirming data accuracy.
- Assisted the chiropractor with various appointments, laser treatments, and CNS testing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained newly hired team members on standard operating procedures and organizational policies.
Sales Associate, Keyholder
Seagull Book
Meridian, Idaho
07.2022 - 06.2023
- Engaged with customers, answered customer questions about products, helped locate merchandise, and promoted key items.
- Managed daily cash operations including opening, closing, and deposits.
- Managed transactions including cash, debit, and check payments.
- Handled returns, exchanges, and refunds.
- Prepared merchandise for the sales floor by pricing, tagging, and shelving products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
JCPenney
Nampa, Idaho
07.2021 - 08.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer inquiries regarding sizes, accessories, and product location.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Kept fitting rooms neat and orderly by returning clothes to the sales floor and tidying up regularly.
Education
Bachelor of Science - Accounting
Brigham Young University- Idaho
Rexburg, ID 01.2024 - Current
Skills
- Customer service
- Cash handling accuracy and payment processing
- Merchandise display and fitting room maintenance
- Store opening and closing
- Closing documentation management
- Patient assessments
- Updating charts
- Banquet preparation
- Food handling and sanitation
Certification
- Food handler and safety certification
- Alcohol server certification
- OSHA Certification
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