Rachel M. Kline
Fontana,CA
Summary
I've ran a successful bar under the worse condition. (Under covid) Kept the door open .dealt with the health bored. Made sure all my employee were safe during this time.
Overview
29
29
years of professional experience
Work History
Bartender Shift Manager
Ziggis Cocktail Lounge
Fontana, CA
06.2020 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
Bartender
Slam Dunk Norco
Norco, CA, USA
04.2018 - 06.2021
- Opening and closing the bar
- Serving alcoholic beverages
- Customer Service
Bartender
The Loyal Order of the Moose Lodge
Fontana, CA, USA
10.2017 - 03.2018
- Opening and closing the bar
- Serving alcoholic beverages
- Customer Service
Bar Manager
Kick’s Sports Pub
Fontana, CA, USA
04.2010 - 09.2017
- Hiring and firing employees
- Ordering
- Scheduling
Bartender
Babes Sports Bar
Norco, CA, USA
12.2007 - 04.2010
- Opening and closing the bar
- Serving alcoholic beverages
- Customer Service
Bar Manager
Tyler Lounge
06.1996 - 10.2005
- Company Overview: Currently closed
- Hiring and firing employees
- Scheduling
- Cooking
- Currently closed
Education
Food Handler’s Card -
04.2017
Tip Management Card -
04.2017
Riverside Bartending School
06.1994
Skills
- Inventory management
- Cash handling
- Drink preparation
- Customer service
- Team leadership
- Conflict resolution
- Alcohol regulations
Timeline
Bartender Shift Manager
Ziggis Cocktail Lounge
06.2020 - Current
Bartender
Slam Dunk Norco
04.2018 - 06.2021
Bartender
The Loyal Order of the Moose Lodge
10.2017 - 03.2018
Bar Manager
Kick’s Sports Pub
04.2010 - 09.2017
Bartender
Babes Sports Bar
12.2007 - 04.2010
Bar Manager
Tyler Lounge
06.1996 - 10.2005
Food Handler’s Card -
Tip Management Card -
Riverside Bartending School