Rachel Moore
Lafayette,CO
Summary
Experienced and driven Retail Manager and expert in pet nutrition, pet behavior & health and customer service. I pride myself in managing a small business that has grown significantly due to my direct efforts.
Overview
18
18
years of professional experience
Work History
Store Manager
Flatirons Natural Pet Market & WashFlatirons Natural Pet Market
Boulder, CO
10.2019 - 05.2024
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assist customers with purchases
- Answer customer questions and help educate them on animal nutrition.
- Train new hire on pet nutrition as well as store products.
- Maintenance a healthy work environment for all employees
- Make sure customers have the best experience while shopping
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Manage inventory control, cash control, and store opening and closing procedures.
- Rotate merchandise and displays to feature new products and promotions.
- Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Veterinary Assistant
Nine Lives Cat ClinicNine Lives Cat Clinic
Richmond Hts. OH
03.2006 - 10.2010
- Administered medications to animals in treatment and documented changes in condition.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Educated clients on post-surgical care and nutrition.
- Followed safety protocols for handling animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
- Monitored vital signs and provided nursing care for animals.
- Kept detailed records of animal treatments and medications.
- Observed animals for signs of distress or illness.
- Attended many training seminars to further educate on feline health & behavior
Cat Groomer
Flatirons Natural Pet Market & Wash
Boulder, CO
10.2019 - 03.2024
- Delivered continuous focus and attention to grooming clients, promoting high level of care and oversight.
- Speak to pet owners regarding grooming and decide the best plan for each client.
- Keep all grooming tools and grooming area clean and sanitized.
- Cut and style pet hair according to client speciations to prevent matting and tangling.
- Provide nail trims
- Keep record of each clients behaviors, skin or coat condition, medical conditions & shot records
Owner/Operator
Flying Dandelion Animal Sanctuary
Longport, CO
12.2015 - 12.2021
- Consulted with shelter and animal owners to assess needs of possible animal intake and propose optimal solutions.
- Evaluated each animal surrendered to the sanctuary.
- Managed day-to-day operations.
- Trained and motivated employees to perform daily farm and animal duties.
- Cleaned and sanitized animal stalls daily.
- Daily feeding and special diet prep
- Coordinated fundraising
- Weekly feed, bedding and medication orders
- Contacted and coordinated vet visits for all animals.
- Kept very detailed records for each animal.
Education
HS Diploma -
Ashland High SchoolAshland High School
Ashland, OHSkills
- Time Management
- Staff Management
- Product and Service Sales
- Inventory Management
- Pet nutrition expert
- Advanced feline knowledge and training
- Customer Service
- Work Planning and Prioritization
- Staff Supervision
- Program Optimization
- Verbal and Written Communication
- Budgeting and Cost Control
- Positive and Friendly
- Program Implementation
- Root Cause Analysis
- Cash Management
- Database Management
- Customer Relations
- MS Office Proficiency
- Budget Development
- Sales Professional
- Recruiting and Hiring
- Location Marketing
- Customer Response
Timeline
Store Manager
Flatirons Natural Pet Market & WashFlatirons Natural Pet Market
10.2019 - 05.2024
Cat Groomer
Flatirons Natural Pet Market & Wash
10.2019 - 03.2024
Owner/Operator
Flying Dandelion Animal Sanctuary
12.2015 - 12.2021
Veterinary Assistant
Nine Lives Cat ClinicNine Lives Cat Clinic
03.2006 - 10.2010
HS Diploma -
Ashland High SchoolAshland High School