Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rachel Mulholand

Richland Center,WI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

HotelPlanner
11.2021 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services, and company information

Personal Care Worker

Through The County's
02.2019 - 01.2021
    • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
    • Recognized and reported abnormalities or changes in patients' health status to case manager.
    • Documented residents' mental status, sleep and eating patterns in medical record books.
    • Assisted patients with self-administered medications.
    • Assisted clients with daily living needs to maintain self-esteem and general wellness.
    • Remained alert to problems or health issues of clients and competently responded.

Machine Operator

MPC
11.2017 - 09.2019
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Education

Bachelor of Science - Business

University of Wisconsin -Platteville
Platteville, WI
05.2008

High School Diploma -

Richland Center High School
06.2001

Skills

  • Report Preparation
  • Lotus Notes
  • Retail Sales Customer Service
  • Microsoft PowerPoint
  • Customer Relations
  • Credit Card Payment Processing
  • Active Listening
  • Microsoft Word
  • Order Fulfillment
  • Stocking and Replenishing
  • Sales expertise
  • Professional telephone demeanor
  • CRM

Timeline

Customer Service Representative

HotelPlanner
11.2021 - 04.2023

Personal Care Worker

Through The County's
02.2019 - 01.2021

Machine Operator

MPC
11.2017 - 09.2019

Bachelor of Science - Business

University of Wisconsin -Platteville

High School Diploma -

Richland Center High School
Rachel Mulholand