Rachel MULLIN
Homestead,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Business Manager
Jim -N- I Orchids
09.2022 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Customer Service Manager
IHOP
03.2018 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Tutor
MiraCosta College Writing Center
08.2005 - 05.2007
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
Education
Associate of Arts - Psychology
Miracosta College
Oceanside, CAMaster of Science - Masters of Science in Clinical Mental Health Couns
Grand Canyon University
Phoenix, AZ07.2025
Master of Arts - Psychology
University of California - San Diego
La Jolla, CA09.2022
Skills
- Customer Service
- Customer Relationship Management
- Customer Relations
- Team Building and Leadership
- Employee Motivation
- Operations Management
Timeline
Business Manager
Jim -N- I Orchids
09.2022 - Current
Customer Service Manager
IHOP
03.2018 - 09.2022
Tutor
MiraCosta College Writing Center
08.2005 - 05.2007
Associate of Arts - Psychology
Miracosta College
Master of Science - Masters of Science in Clinical Mental Health Couns
Grand Canyon University
Master of Arts - Psychology
University of California - San Diego
Similar Profiles
Joanna EllenJoanna Ellen
Waitress assistant at JimWaitress assistant at Jim
🫶🏾Faith🫶🏾 Bellamy🫶🏾Faith🫶🏾 Bellamy
Portillos at JimPortillos at Jim
Christian SloaneChristian Sloane
Cashier at JimCashier at Jim
Cinthia ArzateCinthia Arzate
Pizza Manager at Pizza HutPizza Manager at Pizza Hut
Noel ZometaNoel Zometa
Talent Acquisition Coordinator at Baptist Health South Florida South FloridaTalent Acquisition Coordinator at Baptist Health South Florida South Florida