Summary
Work History
Education
Skills
Timeline
Generic

Rachel Nagel

Highlands Ranch,CO

Summary

Dynamic HR Assistant with proven expertise at Kudo Support Inc. in employee relations and office administration. Skilled in personnel records management and fostering team collaboration, I successfully streamlined onboarding processes, enhancing new hire orientation efficiency. Committed to maintaining high standards of organization and communication, I consistently contributed to improved employee performance and satisfaction.

Work History

HR Assistant

Kudo Support Inc.
  • Organized office by managing paperwork and ensuring timely mail delivery.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.
  • Compiled employee records from individual departments to maintain central files.
  • Aided staff with employee performance review paperwork and documentation.

Insurance Agent

PruLife UK, Philippines
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
  • Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
  • Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
  • Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
  • Implemented client feedback system to gather insights and improve service delivery continuously.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Educated clients on insurance policies and procedures.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Designed presentations and marketing materials to promote insurance products.

Administrative Officer

Alternative Solutions Cebu
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Maintained inventory of office supplies and placed orders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Bachelor of Science - Business Administration And Management

University of The Visayas
Cebu City, Philippines
10.2004

Skills

  • Office administration
  • Employee relations
  • Maintaining files
  • Team player
  • Administrative skills
  • Administrative support
  • Computer literacy
  • Scheduling
  • Online position posting
  • Monitoring
  • Personnel records management
  • Personnel records maintenance
  • Administrative assistance
  • Data entry
  • Office organization
  • Performance evaluations
  • Staff management
  • Employee orientation

Timeline

HR Assistant

Kudo Support Inc.

Insurance Agent

PruLife UK, Philippines

Administrative Officer

Alternative Solutions Cebu

Bachelor of Science - Business Administration And Management

University of The Visayas
Rachel Nagel