Rachel Navas
Concord,NC
Summary
Dynamic professional with a proven track record at Cornerstone Caregiving, achieving 696% growth in service hours. Expertise in case management and quality assurance enhances client satisfaction and fosters a positive work environment. Skilled in problem-solving and recruitment, ensuring effective care coordination and compliance across diverse healthcare settings.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Operations Director
Cornerstone Caregiving of North Charlotte
Cornelius, NC
12.2021 - 06.2026
- Facilitated 696% growth in weekly service hours from 158 to 1100 within three years.
- Managed human resource functions, overseeing employee life cycle and developing staff policies to enhance workforce effectiveness.
- Verified daily service hours to streamline payroll processes and maintain accuracy.
- Maintained comprehensive lists of employee and client updates, including billing and payment information.
- Collaborated with finance team to resolve payroll discrepancies, ensuring accuracy and timely processing.
- Submitted invoices and care notes for long-term care insurance and grant reimbursements.
- Recruited clients and processed digital and organic referral leads to increase business opportunities.
- Aligned caregiver-client matches with scheduling managers to coordinate care services efficiently.
- Implemented quality assurance measures to enhance client satisfaction and service standards.
I/DD Care Coordinator
Cardinal Innovations Healthcare
Charlotte, NC
10.2018 - 06.2021
- Demonstrated extensive knowledge of North Carolina's Innovations Waiver Program for individuals with intellectual or developmental disabilities.
- Oversaw client budgets exceeding $4 million annually in Medicaid waiver benefits, ensuring effective monitoring and timely adjustments.
- Developed over 200 person-centered individual support plans, ensuring alignment with long-range outcomes.
- Coordinated services among 30+ members, caregivers, and healthcare providers, enhancing collaboration and service delivery.
- Informed stakeholders on integrated care and current healthcare management trends, fostering informed decision-making.
Clinical Supervisor
ResCare
Asheville, NC
11.2017 - 09.2018
- Oversaw services at 10 AFL/group home sites, ensuring quality care delivery.
- Developed care plans based on individual client needs and assessments.
- Supervised staff to ensure compliance with health and safety regulations.
- Streamlined onboarding process for new staff while supervising 8 personnel.
- Ensured compliance of service sites with contractual and regulatory requirements.
- Maintained fiscal spending within approved budget limits.
Program Coordinator
Sunrise Communities Inc.
Cape Coral, FL
07.2016 - 07.2017
- Coordinated communication among nursing, physicians, physical therapy, and speech therapy providers to enhance client care.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Partnered with staff to develop schedules, improving program delivery and resource allocation.
- Oversaw logistics for community social activities and workshops, promoting engagement and participation.
- Assisted clients with budgeting and Medicaid reviews to enhance financial management.
- Delivered individualized, person-centered services to each client.
In-Home Family Consultant
Boys Town
Fort Myers, FL
09.2015 - 07.2016
- Advocated for at-risk youth and families, leading to improved family stability and reduced risk of child protective services involvement.
- Provided weekly in-home parent education meetings to support families with children's behavioral challenges.
- Coordinated resource referrals for families, enhancing access to essential support services tailored to their needs.
- Conducted family assessments to identify strengths and areas for improvement.
- Linked families with community resources, ensuring consistent care and facilitating access to critical services.
- Attended medical, therapy, and IEP appointments to ensure comprehensive support for clients.
Education
Bachelor of Science - Psychology
Hodges University
Naples, FL05-2012
Associate of Science - Interdisciplinary Studies
Hodges University
Naples, FL01-2007
Skills
- Care coordination
- Quality assurance
- Operational oversight
- Liaison among providers
- Clinical judgment
- Data collection and analysis
- KPI tracking
- Talent acquisition
- Payroll management
- Problem solving
- Rapport building
- Sensitivity to others
- Workplace positivity
- Patience and reliability
Certification
Certified Dementia Practitioner Certification (CDP), 01/01/24
Career Interest
- Healthcare Administration and Sales
- Not-For-Profit Management
- Managed Care Organizations
- Behavioral Health
- Education
- Advocacy
Internship
David Lawrence Center, Naples, FL, Substance Abuse/Mental Health Case Management, 150, 12/01/10
Timeline
Assistant Operations Director
Cornerstone Caregiving of North Charlotte
12.2021 - 06.2026
I/DD Care Coordinator
Cardinal Innovations Healthcare
10.2018 - 06.2021
Clinical Supervisor
ResCare
11.2017 - 09.2018
Program Coordinator
Sunrise Communities Inc.
07.2016 - 07.2017
In-Home Family Consultant
Boys Town
09.2015 - 07.2016
Bachelor of Science - Psychology
Hodges University
Associate of Science - Interdisciplinary Studies
Hodges University