Rachel Nielsen
Bloomfield,NM
Summary
Patient-oriented Nurse with 11 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
12
12
years of professional experience
Work History
Director of Nursing
Haven Home Health Care
10.2021 - Current
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Evaluated work performance of 20-30 staff members to determine wage increases and implement discipline.
- Responsible for all hiring and termination of employees.
- Write all letters of medical necessity for physician. Create recertification packets assist patients to obtain and maintain home health services or increase care hours when needed.
- Responsible for case management and case conference.
- Conduct a weekly stand up meeting with multiple disciplines.
- Conduct staff meetings quarterly.
- Reevaluate each patient and collaborate with physician to add any consequential diagnoses.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Five years of administrative experience working with the Department of Labor’s EEOICPA program.
- Maintain emergency operations plan (EOP) and quality assurance/performance improvement (QAPI) plans.
- Met and maintained profit goal as set forth by owners.
- Review and approve weekly payroll.
Assistant Director of Nursing
Haven Home Health Care
10.2018 - 10.2021
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
- Ensured adherence to safety guidelines for both patients and staff members during all aspects of clinical operations.
- Provided educational resources on disease prevention and health maintenance topics to help patients make informed decisions about their care.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
Psychiatric Registered Nurse
San Juan Regional Medical Center
05.2012 - 10.2018
- Enhanced treatment efficacy by collaborating with interdisciplinary teams to provide comprehensive mental health care.
- Improved patient outcomes by developing and implementing tailored nursing care plans for individuals with psychiatric disorders.
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
- Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.
- Streamlined documentation processes to maintain accurate patient records while maximizing time spent on direct care activities.
- Served as a resource for nursing staff, providing guidance in the application of evidence-based practices in the psychiatric setting.
- Contributed to improved team morale by demonstrating a positive attitude, supporting colleagues during challenging situations, and celebrating shared successes.
- Optimized clinical decision-making by conducting thorough psychosocial assessments upon admission and throughout patients' stays.
- Facilitated group therapy sessions for diverse populations addressing issues such as coping skills, anger management, substance abuse recovery, and relapse prevention.
- Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
- Collaborated proactively with psychiatrists to adjust treatment plans based on observed changes in symptoms or behavior patterns among patients.
- Streamlined medication administration processes, ensuring timely and accurate delivery of medications to patients while minimizing risk for medication errors.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Explained useful coping methods to relieve depression and anxiety.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Educated patients and families about mental health, diagnoses and treatment options.
- Developed successful discharge plans to help continuity of care upon patient release.
Education
Associate of Science - Nursing
San Juan College
Farmington, NM05.2012
Skills
- Profitability Strategies
- Multidisciplinary team collaboration
- Clinical Resources Management
- Multidisciplinary Collaboration
- Budget Administration
- Recruiting and Hiring
- HIPAA Regulations
- Issue Resolution
- Quality Assurance
- Effective Multitasking
- Staff Scheduling
- Performance Evaluations
Timeline
Director of Nursing
Haven Home Health Care
10.2021 - Current
Assistant Director of Nursing
Haven Home Health Care
10.2018 - 10.2021
Psychiatric Registered Nurse
San Juan Regional Medical Center
05.2012 - 10.2018
Associate of Science - Nursing
San Juan College
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