Rachel Nolan
Rochert,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Shelter Manager
Humane Society Of The Lakes
03.2009 - 09.2023
- Supervised staff, made the schedules, completed employee evaluations, and was responsible for calling staff meetings.
- Cleaned dog/cat kennels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed the shelter, counted the till, checked the mail, and did deposits.
- Attended board meetings and gave a shelter report monthly.
- Created posts for social media and helped with community events.
Front Desk
Country Inn & Suites
09.2005 - 05.2009
- Answered customer telephone calls and appropriately handled needs.
- Maintained clean and organized front desk areas.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Breakfast room attendant.
- Set up/ tore down meeting room.
Customer Service Representative
Cell One
08.2004 - 05.2005
- Data Entry, mailings, and processed payments.
- Handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Generals
St. Cloud State University
St. Cloud, MN Certificate of Completion - Freelance Writing & Pet Grooming
Penn Foster College
Scottsdale, AZHigh School Diploma -
Frazee-Vergas High School
Frazee, MN05.2000
Skills
- Inventory
- Adoption Processes
- Data Entry & Stats
- Dealing with the public/ Social Media
Timeline
Shelter Manager
Humane Society Of The Lakes
03.2009 - 09.2023
Front Desk
Country Inn & Suites
09.2005 - 05.2009
Customer Service Representative
Cell One
08.2004 - 05.2005
No Degree - Generals
St. Cloud State University
Certificate of Completion - Freelance Writing & Pet Grooming
Penn Foster College
High School Diploma -
Frazee-Vergas High School
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