Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Nolan

Rochert,MN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Shelter Manager

Humane Society Of The Lakes
03.2009 - 09.2023
  • Supervised staff, made the schedules, completed employee evaluations, and was responsible for calling staff meetings.
  • Cleaned dog/cat kennels.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed the shelter, counted the till, checked the mail, and did deposits.
  • Attended board meetings and gave a shelter report monthly.
  • Created posts for social media and helped with community events.

Front Desk

Country Inn & Suites
09.2005 - 05.2009
  • Answered customer telephone calls and appropriately handled needs.
  • Maintained clean and organized front desk areas.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Breakfast room attendant.
  • Set up/ tore down meeting room.

Customer Service Representative

Cell One
08.2004 - 05.2005
  • Data Entry, mailings, and processed payments.
  • Handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

No Degree - Generals

St. Cloud State University
St. Cloud, MN

Certificate of Completion - Freelance Writing & Pet Grooming

Penn Foster College
Scottsdale, AZ

High School Diploma -

Frazee-Vergas High School
Frazee, MN
05.2000

Skills

  • Inventory
  • Adoption Processes
  • Data Entry & Stats
  • Dealing with the public/ Social Media

Timeline

Shelter Manager

Humane Society Of The Lakes
03.2009 - 09.2023

Front Desk

Country Inn & Suites
09.2005 - 05.2009

Customer Service Representative

Cell One
08.2004 - 05.2005

No Degree - Generals

St. Cloud State University

Certificate of Completion - Freelance Writing & Pet Grooming

Penn Foster College

High School Diploma -

Frazee-Vergas High School

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Rachel Nolan