Amber Wilson
Astoria
Summary
Shelter Manager at Helping Hands with a proven track record in optimizing shelter operations and enhancing resident services. Skilled in conflict resolution and ensuring a safe and supportive environment for all residents. I have strong work ethic and boundaries.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shelter Manager
Helping Hands
Astoria
11.2022 - Current
- Managed daily operations of shelter, ensuring safety and comfort for residents.
- Coordinated intake processes, assessing needs and providing appropriate resources to clients.
- Developed and implemented training programs for staff on best practices in shelter management.
- Oversaw budget allocation, optimizing resource distribution for maximum impact on resident services.
- Fostered partnerships with local organizations to enhance support services and community outreach initiatives.
- Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
- Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
- Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
Peer Support Specialist
The Beacon Clubhouse
Astoria, OR
02.2024 - 09.2025
- Facilitated peer support groups to promote mental wellness and recovery strategies.
- Provided one-on-one mentoring to individuals, enhancing coping skills and personal development.
- Developed and implemented individualized action plans in collaboration with members for goal achievement.
- Assisted in crisis intervention, ensuring safety and immediate support for members in distress.
- Coordinated workshops focused on life skills, employment readiness, and community integration.
- Collaborated with multidisciplinary teams to enhance service delivery and member engagement initiatives.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Maintained computers, printers and technical resources to avoid disruption in operations.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Provided crisis intervention services, significantly reducing emergency incidents among clients.
- Documented client interactions and outcomes, maintaining accurate and confidential records.
- Assisted clients in navigating mental health services, simplifying process of obtaining care.
- Advocated for clients' needs within mental health system, ensuring access to necessary services.
- Reduced feelings of isolation among clients by connecting them with peer support networks.
- Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
- Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
- Served as role model for recovery, inspiring clients with personal success stories and resilience.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Residential Advisor
Helping Hands
Astoria, OR
07.2021 - 11.2022
- Facilitated conflict resolution among residents to foster a harmonious living environment.
- Monitored compliance with housing regulations, ensuring safety and comfort for all residents.
- Developed individualized support plans, addressing specific needs of residents effectively.
- Organized and led educational workshops on life skills for resident development.
- Collaborated with staff to enhance community engagement initiatives and activities.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Provided supervision for cafeteria, laundry and special activities of facility.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Served as a liaison between residents and housing management, effectively communicating feedback from both parties.
- Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
- Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
- Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
- Established consistent relationships with students to maintain professional boundaries.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Established open lines of communication with residents through regular office hours and informal checkins.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Solved grievances and complaints by collaborating with residents.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Provided crisis management and intervention during emergency situations.
- Coordinated activities and events to create safe, positive and inclusive environment.
Education
Certificate Of Completion - Peer Support Specialist/ Certified Recovery Mentor
Folk-Time
Skills
- Shelter operations
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Scheduling and coordinating
- Self motivation
- Interpersonal skills
- Conflict resolution
- Analytical thinking
- Goal setting
- Professionalism
- Good judgment
- Task delegation
- MS office
- Written communication
- Emergency response
Certification
Peer Support Specialist/ CRM
Trauma-Informed and Trauma-Aware Approach
Timeline
Peer Support Specialist
The Beacon Clubhouse
02.2024 - 09.2025
Shelter Manager
Helping Hands
11.2022 - Current
Residential Advisor
Helping Hands
07.2021 - 11.2022
Certificate Of Completion - Peer Support Specialist/ Certified Recovery Mentor
Folk-Time