Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Ohr

Summary

Dynamic leader with a proven success in CPG Sales & Operations, Customer Service, People Development and adept in operations management and conflict resolution. Excel in coaching and strategic sales, growing Share and Gross Revenue. Skilled in fostering team development and customer loyalty through innovative solutions and effective communication.

Overview

19
19
years of professional experience

Work History

District Manager

Mondelez International
06.2023 - Current
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning, monthly objectives of $4.1-$5.3m.
  • Built relationships with 200+ customers and community to establish long-term business growth.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Oversaw 9 Territories and 13 Sales Representatives performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business KPI objectives by inspiring staff and promoting target products.

Regional Sales Manager MN/WI/MI

Viking Coca-Cola
08.2021 - 06.2023
  • Coaching Market Account Managers in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction feedback and loyalty.
  • Exceeding sales targets by building, directing and motivating a high-performing team.
  • Communicate and collaborate with internal and external team members at all levels to address service, quality, sales and customer satisfaction.
  • Collaborate with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation. Establishing performance goals and providing feedback in reaching these milestones.
  • Model strong negotiation skills to help team members close tough deals with lucrative clients. Prospected and activated 133 new accounts YTD 2022.
  • Met sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships and increasing 2022 Dead Net Margin 16%.
  • Execute successful promotional events, supporting community via brand and company representation locally.

Owner

Rise On Shine
07.2018 - 06.2021
  • Created business from ground up, from kitchen trailer design, menu, website and social media platforms, marketing, and short term and long term sales goals.
  • Managed business operations, creating all from-scratch items, sales and customer service, ordering, inventory, marketing, administrative and financial records.
  • Applied human resources expertise to optimize hiring, training and performance promoting a positive atmosphere with focus on consistent high quality, personalized service, and genuine dedication to customer experience and satisfaction.
  • Developed key operational initiatives to drive and maintain substantial business growth, increasing revenue from 50% in year two and 35% in year three.
  • Responded to and successfully resolved customer issues, promoting loyalty and increasing repeat business.
  • Created, deployed and tracked success of strategies to boost performance, streamline food prep processes, increase efficiencies, improve profitability and bring in new clientele.
  • Improved brand awareness through managing and monitoring all website, community and social media marketing, and fostering membership and business development.

Mate

Trader Joe's
11.2014 - 07.2018
  • Supported daily empowerment, training, direction and development of store crew.
  • Promoted company values, passion and integrity through role-modeling, customer engagement, service, and recognition and execution of Kaizen opportunities.
  • CPG knowledge expert, educating crew to develop confidence and knowledge.
  • Managed daily opening and closing operations, maintaining clear documentation of all inventory and average daily sales of $150K.
  • Built trust and self-esteem with crew through POS feedback, mentoring and in the bi-annual reviews.
  • Quickly adapted to the ever-changing needs of the customer, store and crew, leading and inspiring with energy and positivity.
  • Led creation and development of store marketing/signage, store re-design and seasonal highlights.
  • Created opportunities for community outreach and engagement; supporting the value of “Neighborhood Store”.

Supervisor, General Services

Mayo Clinic
03.2008 - 07.2014
  • Managed daily operations of General Service Door, Information Desk, Airport and Parking & Transportation Attendants at Mayo Clinic, St. Mary’s Hospital and Rochester International Airport.
  • Ensured safe, comfortable and highest quality service and care for all patients and guests through identification of system needs and design of processes to support business requirements.
  • Collaborated with external vendors and services to create solutions for patient needs. Noted and assessed risks and areas of inefficiencies, provided feedback to organizational leadership with improvement plans and implemented changes.
  • Developed, implemented and facilitated training and incentive programs using tools such as Strengthsfinder©, REAL Colors©, AIDET and Teamwork is REAL to increase quality, service standards, teamwork, communication and safety while complying to all HIPAA and Joint Commission's Regulations.
  • Department of Patient Experience and Marketing design, execution, and response to staff and patient surveys.
  • Reporting and documentation, utilizing MS Office© suite, Concur©, Kronos©, Kenexa Brass Ring©, and other institutional programs.
  • Supported Office of Organizational Leadership & Development in creation and facilitation of 2 day New Employee Orientation, Teamwork is REAL, AIDET, and Real Colors© programs.

Hotel Manager

Cruise West, Inc
03.2005 - 03.2008
  • Primary Shipboard contact for all guest, crew, contractors and vendors.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Reduced waste and pursued revenue development strategies to keep vessel aligned with sales and profit targets.
  • Conducted supplier and contractor risk evaluations and assisted with regulatory inspections, maintaining relationships ensuring highest quality service.
  • Hired, trained and evaluated all hotel and galley staff, instilling high levels of customer service, sanitation, safety, and state and federal regulation standards
  • Maintained vessel inventory, ordering and budget of $6-$8 million annually.
  • Provided specialized service for all guests, training staff & crew to recognize opportunities for exceeding expectations and providing autonomy to do so.

Education

Bachelor of Arts - Studio Art & Education

St. Olaf College
Northfield, MN
06.2003

Skills

  • Network Development
  • Excellent Verbal/Written Communication
  • Staff training/development
  • Conflict Resolution
  • Computer proficiency
  • Budgeting, forecasting and Cost Control
  • Quality improvement leadership
  • Business & Brand Development
  • Data Analytics
  • Entrepreneurial personality
  • Strategic Thinking
  • Customer Relationship Management

Timeline

District Manager

Mondelez International
06.2023 - Current

Regional Sales Manager MN/WI/MI

Viking Coca-Cola
08.2021 - 06.2023

Owner

Rise On Shine
07.2018 - 06.2021

Mate

Trader Joe's
11.2014 - 07.2018

Supervisor, General Services

Mayo Clinic
03.2008 - 07.2014

Hotel Manager

Cruise West, Inc
03.2005 - 03.2008

Bachelor of Arts - Studio Art & Education

St. Olaf College

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Rachel Ohr