RACHEL ORTIZ

• Directed daily operations, ensuring alignment with organizational objectives and enhancing overall efficiency.
• Mentored department managers, fostering leadership skills and promoting a culture of continuous improvement.
• Implemented strategic initiatives to streamline workflows, resulting in improved service delivery and customer satisfaction.
• Analyzed performance metrics, identifying opportunities for operational enhancements and cost reductions.

• Prepared high-quality dishes according to standardized recipes and presentation guidelines.
• Operated kitchen equipment including grills, fryers, and ovens to ensure efficient food preparation.
• Maintained cleanliness and organization of workstations to comply with health and safety regulations.
• Collaborated with front-of-house staff to ensure timely service and address customer needs effectively.

• Led daily operations to ensure efficient service and product quality.
• Implemented inventory control measures to reduce waste and optimize stock levels.
• Analyzed sales data to identify trends and inform strategic decision-making.
• Oversaw scheduling and staffing to maintain optimal labor costs while meeting demand.
• Conducted regular performance evaluations, providing feedback for continuous improvement.
• Enhanced operational processes, resulting in improved team productivity and service delivery.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

• Coordinated event logistics, including setup and breakdown of catering services for various functions.
• Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.

first manager job

• Led team in daily operations, ensuring efficient service and customer satisfaction.
• Cross-trained existing employees to maximize team agility and performance.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.