Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rachel Pace

Akron,OH

Summary

Future Librarian with a solid background in customer. service. Sociable and hardworking with experience in all paced environments and building rapport with coworkers, as well as customers. Driven by her passion for education and information accessibility, she has an enthusiasm towards learning new skills and meeting new people.

Overview

6
6
years of professional experience

Work History

Server

The Valley Cafe
06.2020 - Current
  • Greeted customers, manned the host stands, and discusses our specials our recommendations.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Cultivated warm relationships with regular customers.

Customer Service Representative and Assistant

The Paper Mill Studio
12.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed relationships with regulars and returning customers.

Receptionist

Jackie Renee Salon And Spa
10.2018 - 11.2019
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

Masters in Library And Information Sciences - Archival Studies

Kent State University
Kent, OH
12-2024

Bachelor of Arts - Education

The University of Akron
Akron, OH
08-2022

Skills

  • Customer Service and Rapport
  • Check Payment Processing
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Experience working with students and planning lessons
  • Staff Training
  • Background in conducting historical research

Interests

  • Hiking
  • Photography
  • Reading
  • Travel

Timeline

Server

The Valley Cafe
06.2020 - Current

Customer Service Representative and Assistant

The Paper Mill Studio
12.2019 - Current

Receptionist

Jackie Renee Salon And Spa
10.2018 - 11.2019

Masters in Library And Information Sciences - Archival Studies

Kent State University

Bachelor of Arts - Education

The University of Akron

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