Rachel Pasillas
Bakersfield,CA
Summary
Administrative professional with experience in staffing coordination, claims support, and office operations. Coordinates schedules for 100+ employees, manages call-offs and onboarding, and supports payroll, documentation, and client communication. Known for organized follow-through, confidentiality, and steady support for efficient daily operations.
Overview
10
10
years of professional experience
Work History
Staffing Coordinator
Central California Rehabilitation Hospital
06.2026 - Current
- Reviewed payroll vacation and sick leave hours, ensuring accuracy for accounting processes.
- Assisted with planning, organizing and coordinating company events.
- Updated master attendance logs for required staff.
- Managed daily call-offs, shift coverage, and replacement requests across patient care units.
- Coordinated employee onboarding and orientation support.
- Processed payroll changes and benefits enrollment updates.
- Coordinated staffing schedules for rehabilitation hospital nursing and therapy departments for over 100 employees.
- Monitored timekeeping responsibilities and managed employee time off requests to ensure optimal staffing.
Claims Assistant
Rutledge Claims Management
10.2024 - 06.2026
- Process incoming insurance claims, ensuring all necessary documentation is collected and accurately entered into the company’s database.
- Communicated with policyholders, providing updates on claims status and addressing inquiries to enhance customer satisfaction.
- Coordinated with external parties, including fire and police departments, to obtain necessary documentation for efficient claims processing.
- Scheduled and confirmed appointments for claimants with adjusters or appraisers to facilitate damage or injury assessments.
Legal Secretary
The Wright Law Office
01.2024 - 09.2024
- Drafted correspondence, pleadings, motions, discovery documents, and other legal forms to support attorneys in case management and litigation processes.
- Coordinated meetings between attorneys and clients and arranged court appearances to ensure effective communication and case preparation.
- Assisted attorneys in preparing for hearings and trials.
- Transcribed dictation from digital voice recorders and maintained accurate records of dictated notes.
- Managed scheduling of appointments, calendars, and travel arrangements for attorneys to streamline administrative operations.
- Answered phones, screened calls, and responded to client inquiries.
- Collected signatures from attorneys for required legal documents.
- Made photocopies of correspondence, documents, and other printed matters for filing purposes.
Instructional Aide
Rosedale Union School District
04.2021 - 12.2023
- Worked one-on-one with struggling or special education students requiring additional support.
- Monitored student performance during assessments, providing tailored guidance to enhance understanding and retention.
- Instructed small groups of students on educational topics within a variety of subject areas.
- Cultivated positive relationships with students, fostering confidence and self-esteem through personalized support.
- Utilized technology to enhance instruction, such as interactive whiteboards and online programs.
- Executed clerical tasks including filing, answering calls, and copying documents to support overall office efficiency.
Medical Office Assistant
Dr. Anderson's Medical Office
03.2017 - 04.2022
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Facilitated communication between patients and healthcare providers, ensuring clarity of information.
- Assisted in maintaining accurate patient records and documentation compliance.
- Streamlined processes for handling insurance claims and billing inquiries, improving response times.
- Trained new staff on office procedures and electronic health record systems, enhancing team efficiency.
- Managed administrative tasks, including ordering supplies, inventory management, and filing medical documents, to support smooth office workflow.
Education
Bachelor of Science - Business Administration, Human Resources
Southern New Hampshire University
Hooksett, NH04-2026
Associate of Science - Business Administration, Human Resources
Bakersfield College
Bakersfield, CA05-2019
High School Diploma -
Liberty High Schoo
Bakersfield, CA05-2009
Skills
- Staffing coordination
- Employee onboarding
- Staff scheduling
- Payroll processing
- Procedure compliance
- Employee relations
- Conflict resolution
- UKG Pro
Timeline
Staffing Coordinator
Central California Rehabilitation Hospital
06.2026 - Current
Claims Assistant
Rutledge Claims Management
10.2024 - 06.2026
Legal Secretary
The Wright Law Office
01.2024 - 09.2024
Instructional Aide
Rosedale Union School District
04.2021 - 12.2023
Medical Office Assistant
Dr. Anderson's Medical Office
03.2017 - 04.2022
Bachelor of Science - Business Administration, Human Resources
Southern New Hampshire University
Associate of Science - Business Administration, Human Resources
Bakersfield College
High School Diploma -
Liberty High Schoo